Bilingual E-Commerce Assistant (English/Spanish)

Job Description

Job Description

Bilingual E-Commerce Assistant (English/Spanish)

Location: Delray Beach, FL
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Pay: Competitive – Based on Experience

Position Overview

We are seeking a Bilingual E-Commerce Assistant to support our growing online business. This role is responsible for assisting with online product listings, order processing, customer service, inventory updates, and digital marketplace operations. The ideal candidate is fluent in English and Spanish, highly organized, tech-savvy, and passionate about delivering an outstanding online shopping experience.

Key Responsibilities

• Manage and maintain product listings across e-commerce platforms, ensuring product descriptions, pricing, images, and inventory are accurate.
• Process daily online orders and coordinate with the warehouse to ensure timely fulfillment.
• Monitor inventory levels and update stock availability across all online marketplaces.
• Respond promptly and professionally to customer inquiries via email, chat, and online marketplaces in both English and Spanish.
• Assist with processing returns, exchanges, refunds, and order issues.
• Coordinate with shipping carriers to resolve delivery concerns and track shipments.
• Upload new products, promotional pricing, and marketing content to e-commerce platforms.
• Monitor online reviews and assist with maintaining a positive customer experience.
• Prepare reports on sales, inventory, and customer service metrics.
• Collaborate with the marketing team on online promotions, product launches, and seasonal campaigns.
• Maintain organized digital records and ensure all product information is current and accurate.
• Assist with administrative tasks and special projects as assigned.

Qualifications

• Fluent in English and Spanish (spoken and written) is required.
• Previous experience in e-commerce, online retail, customer service, or order processing preferred.
• Experience with platforms such as Shopify, Amazon, Walmart Marketplace, eBay, or similar is highly preferred.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience with inventory management or ERP systems is a plus.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Ability to work independently while contributing to a collaborative team.
• High school diploma or GED required; Associate's degree is a plus.

Preferred Skills

• Experience editing product listings and uploading images.
• Basic knowledge of digital marketing, SEO, or online merchandising.
• Familiarity with order management software and shipping platforms.
• Strong problem-solving skills with a customer-first mindset.

Why Join our Corporation?

• Monday–Friday schedule with weekends off.
• Competitive pay based on experience.
• Opportunity to work with a growing beauty brand.
• Supportive team environment with opportunities for advancement.
• Hands-on experience in the fast-growing e-commerce industry.

If you're bilingual, organized, tech-savvy, and excited about online retail and customer experience, we'd love to hear from you. Apply today!

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