Senior Account Manager

Senior Account Manager

Department: Account Management & Strategy

Employment Type: Full Time

Location: Remote or Hybrid, US

Compensation: $70,000 - $90,000 / year

Description

The Senior Account Manager will deliver exceptional client results by providing sound, innovative, strategic leadership to a portfolio of accounts through a rigorous discipline of account planning, strategy development, and project management. This role requires a blend of project management and fundraising acumen, with a focus on developing strategic thinking, analytical skills, and team leadership. The Senior Account Manager must possess a curiosity and willingness to learn and grow and the ability to present AGP ideas, concepts, and points of view to clients.

Key Responsibilities

• Client Partnership:
  • Develops communication plans and client budgets with support from the Associate Vice President or Account Director, as needed
  • Advances direct response practices in architected strategies
  • Responsible for managing and executing projects on time, on budget and with excellence
  • Balances the needs of the client with proven best practices to advance sound strategy and deliver strong results with support from the Associate Vice President or Account Director, as needed
  • Focuses on making Allegiance Group + Pursuant an indispensable partner
  • Presents Allegiance Group + Pursuant work through skilful written and verbal communication
  • Confidently presents ideas and data insights to the Client
  • Actively listens with the ability to identify client needs and respond accordingly
  • Actively works to fully understand our Client's business
• Strategy & Project Management:
  • Facilitates strategic planning, internal communication, and ensures all cross-functional team members understand project parameters and scope of work
  • Manages Client communication plan and workflow throughout the agency from project initiation to project completion and billing
  • Keeps team members informed of project developments and addresses issues via regular status meetings and published status reports
  • Proactively identifies and formulates solutions to potential project challenges
  • Develops and organizes all project documentation including strategy documents, copy documents, and data request forms
  • Reviews copy and design creative, production worksheets, print setups, and test emails to ensure work product aligns with project strategy
  • Develops quality, innovative, and creative ideas with the support of the account team and the Executive Sponsor, Associate Vice President or Account Director
  • Leads highly productive meetings internally and with the Client
  • Provides clear direction/constructive feedback to all departments
• Fiscal Responsibility:
  • Closely monitors budget estimate and billing
  • Meets with Finance monthly to reconcile project summaries and provides Client billing and closing direction
  • Partners with the Executive Sponsor, Associate Vice President or Account Director to identify opportunities to expand existing budget and reallocate unused budget dollars to new priorities
• Personal Leadership and Development:
  • Embraces a culture of continuous learning
  • Comfortable with change and can adapt as needed
  • Fosters a climate of respect and collaboration
  • Consistently demonstrates integrity, common sense, and professional maturity
  • Seeks opportunities to test, learn, and grow to produce better results that drive expanded business with existing clients
  • Instils confidence by exhibiting command of project work
  • Actively works to develop professional skills by seeking out training and other development activities
• Team Development:
  • Sets clear timelines and expectations to help hold cross-functional teams accountable
  • Completes weekly agency resourcing to support prioritization of workload based across departments
  • Facilitates productive and efficient team meetings with internal stakeholders and client contacts
  • Ability to foster collaboration and accountability across team members to mitigate challenges and ensure project success
  • Serves as a team leader on key projects and celebrates team wins

Qualifications

Education & Experience:

• Bachelor's Degree (BA or BS) in Marketing, Communications, Business, Nonprofit Management, or a related field.
• 4-6 years of experience in client strategy, account management, fundraising, or agency client services, or an equivalent combination of education and experience.

Preferred experience includes:

• Direct response fundraising campaigns across direct mail and/or digital channels
• Experience working with nonprofit organizations
• Agency experience in a client services or strategy capacity

Knowledge, Skills and Abilities:

• Strong knowledge of direct response fundraising strategy and campaign execution.
• Understanding of multi-channel campaign planning and project management workflows.
• Ability to translate client goals and performance data into actionable strategic recommendations.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills, including client-facing presentations.
• Strong client relationship management and stakeholder communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience managing budgets, timelines, and project deliverables.
• Strong problem-solving skills with the ability to anticipate and resolve challenges.
• Ability to provide direction and feedback to team members while fostering collaboration.
• High attention to detail and commitment to quality and accuracy.
• Ability to work independently in a fast-paced, deadline-driven environment.

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At AGP we strive to build a diverse, inclusive, and equitable workplace. If you think this role sounds like you, but your experience doesn't align perfectly with every single qualification or skill in the description, please apply ! You could be just the person we are looking for to fill this, or other, roles!

Benefits, Rewards & Perks

We are friendly, smart, curious and passionate about what we do! Working here, you will also enjoy:

• Competitive salaries + quarterly recognition program
• Work-life balance + 100% remote workforce
• Excellent benefits including Health, Dental, and Vision plans, Disability and Company Paid Life Insurance!
• Flexible PTO Policy + Paid Parental Leave
• 401k and company match
• Oh, and don't forget - You're working with clients who are making a positive difference in the world.