New Member Journey Coordinator Team Lead

New Member Journey Team Lead Coordinator

As a New Member Journey Team Lead Coordinator, you would be responsible for onboarding our newest members into the NMJ program. For every new member, this individual will assist in scheduling an NMJ welcome call, selling and setting dates for an NMJ vacation, and providing take home collateral. You will act as an extension of the salaried leadership team.

Why do Team Members Like Working for us?

• Driven Base Pay Plus Commission and Bonus
• Get your earned pay any time before payday through Daily Pay*
• Medical, Dental, and Vision benefits starting on Day One.
• Generous Vacation Time Off Program and Paid Sick Time.
• GO Hilton Discounted hotel rates worldwide!
• Tuition reimbursement programs.
• Recognition Programs and Rewards.
• Internal Growth and Career Pathing

Responsibilities

• Provide a warm welcome and an extension of confidence and trust in their new purchase, by providing a new member collateral
• Schedule a 14-day welcome call
• Sell a NMJ vacation and schedule vacation
• Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe
• Provide seamless handoff to Quality Assurance team member
• If applicable, call members to offer an NMJ vacation package
• Provide outstanding customer care when interacting with members and guests
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
• Completes all required Company training/compliance courses as assigned
• Adheres to Company standards and maintains compliance with all policies and procedures
• In the absence of salaried leadership, provide support in the form of required schedule changes, rotations, auditing reports relevant to daily responsibilities
• Act as a liaison between leadership, coordinators, and other stakeholders
• Provides additional support for special projects such as events
• Performs other related duties as assigned

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Excellent and confident communication skills
• Basic vacation ownership product knowledge
• Resourceful
• Problem Solving
• System knowledge with Voice and Clarity

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Understands the importance of delivering exceptional customer care
• Timeshare sales and marketing

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Info

• Job Identification 19862
• Job Category Sales & Marketing
• Locations Hilton Grand Vacations Club on the Boulevard (Hybrid)
• Area of Talent Sales
• Salary Range 22.50
• HR Division Sales and Marketing