Server

Job Description

Job Description

I. POSITION: Server

II. DEPARTMENT: Family Grille

III. JOB SUMMARY:
The primary objective of this position is to offer food, drinks, and excellent customer service to all dining room guests.

IV. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Greets all guest with enthusiasm and friendliness.
• Serves alcoholic beverages in an appropriate manner consistent with company standards.
• Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner.
• Does side work during non-busy hours.
• Speaks to guests with enthusiasm at all times.
• Provides the highest level of service in accordance with our standards.
• Identifies food orders when ready and delivers items to tables in a timely manner.
• Maintains a professional appearance at all times.
• Communicates with food and beverage staff to ensure guest satisfaction.
• Reports to work as scheduled, in uniform, and ready to be in position.
• Maintains a professional relationship with all coworkers.
• Follows standard operating procedures.
• Maintains a safe, clean, organized, and stocked work area.
• Performs duties as assigned.
• Maintains full knowledge of menus, and other pertinent information.
• Constantly increasing knowledge of food, beverages, and other products and services.
• Ensures that guest have a positive and memorable experience.
• Responsible of constant sanitation, organization, and proper food handling.
• Prepares work area for opening, mid-shift, or closing in accordance with company standards.
• Punches clock in full uniform, ready to work

V. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to provide excellent customer service
• Ability to use the point of sale terminal
• Ability to learn menu items and changes in menu items.

VI. MINIMUM QUALIFICATIONS:

• Country club and/or restaurant experience preferred, but not required.
• Ability to lift up to 40 pounds.
• Ability to stand, walk, lift and bend for long periods of time.
• Ability to demonstrate menu competency as outlined in the training program.
• Excellent people skills and outgoing personality.
• Team player, hard worker, and honest

VII. REPORTS TO: Family Grille Manager