Community Liaison

Job Description

Job Description

Overview

Join a Team That Changes Lives

 

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

 

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

 

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

 

Join us and be a part of something bigger. Apply today.

Responsibilities

Elwyn is currently seeking a Community Liaison drives the development and execution of a marketing plan for assigned operating units within assigned service line's programs that result in an excess of budgeted admissions and activities that support Elwyn's strategic plan.

 

DUTIES AND RESPONSIBILITIES:

• Develops and implements a marketing plan for all residential, outpatient, and education programs within Elwyn's three service lines (Adult IDD, Adult Behavioral Health, and Children Services) to ensure the continuous growth of admissions and expansion of services provided to each of the service areas.
• Utilizes reporting tools to track and report performance metrics, competitive analyses, admissions growth, and market research.
• Identifies trends, both positive and negative, that impact marketing and admissions and shares this feedback along with recommended solutions to the leaders within impacted programs to ensure continuous growth of service offerings and sustainability in all program areas.
• In consultations with Advancement's Marketing Communication team, serves as a steward and key promoter of the organizationally approved Elwyn brand to ensure consistency in message delivery of print and web collateral.
• Develops and maintains solid working and fruitful relationships with community members, agencies, and others who can support the strategic objections and marketing and admission plan of Elwyn through activities including but not limited to face-to-face meetings, committee memberships, and relationship building within higher levels of referring organizations to encourage the use of Elwyn programs as appropriate.
• Maintains membership in community organizations, committees, advocacy groups and regularly attends meetings to establish Elwyn's presence in the community.
• Attends community events and conferences, both locally and across the region, to increase Elwyn's presence and to position Elwyn as an industry leader.
• Develops a referral source database, along with community contacts, to assist with marketing and admissions to the programs.
• Works with each service line admission's director to ensure they align with the community need and have relationships with referral sources to ensure smooth transition to admission.
• Develops and maintains positive relationships and nurtures confidence of funding agencies and with others who provide material support to Elwyn's mission to instill confidence and to ensure growth and expansion of overall provision of services.
• Demonstrates the Corporate Core Values and Mission and culture in daily work.
• Monitors changes in competitive practices, rules, regulations, and laws.
• Performs other duties as assigned.

QUALIFICATIONS, EDUCATION AND EXPERIENCE:

• Bachelor's in Human Services, Social Work, Psychology, Education, Business Administration, Marketing, Communications, or related fields; in lieu of undergraduate degree, equivalent years of directly related experience may be considered in addition to required experience below.
• Two (2) years' experience in behavioral health marketing. Experience in external marketing preferred.
• Valid Driver's License with reliable transportation. Daily travel expectations within assigned territory.
• Experience with clinical service program operation and service delivery knowledge to those with behavioral health and intellectual disabilities.
• Experience in not-for-profit business.
• Affiliations with service and industry associations.
• Demonstrated exceptional skills in customer interaction, collaboration, verbal communication, and developing and facilitating presentations; demonstrated strong written communication skills.
• Known for setting and achieving aggressive goals.
• Skill for tracking and reporting goals and results.
• Demonstrated ability to work effectively as part of a team.
• Ability to develop solutions managing multiple constituencies and points of view.
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities.
• Demonstrated strong attention to detail.
• Demonstrated strong time management and organizational skills.
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision.
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions.
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; Salesforce experience is a plus.
• Must possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record.