HM Sales Advisor Northlake Mall

About the Role As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You will use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You will also work on garment refill, care, presentation and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service Willingness to engage and have conversations with customers to provide excellent service Guide customers through our fashion trends, stories and products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives Represent yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information Fashion & Trend Awareness Keep up‑to‑date with the fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers Use your product and fashion knowledge to share relevant information with customers Team & Development Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in relevant onboarding, introduction processes, trainings and courses related to your role and future development Retail Operations / Visual & Commercial Execution Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care Operate the fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back‑of‑house, including stockrooms Support garment presentation and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain best practice for any in‑store OMNI Services and in‑store tech services/tools Support with opening and closing of the store Follow all safety and hygiene guidelines and legal requirements applicable to role and responsibilities Qualifications Who You Are Passionate about fashion and everything we create in‑store Motivated by giving customers a great experience Communicative, creative, curious, motivated, flexible, decisive and action‑oriented Enjoy working in a collaborative and dynamic environment Have sales experience working in a dynamic and collaborative environment Experience working with customer service in fashion, retail or other service‑related industries Why You’ll Love Working at H & M We value diverse backgrounds including race, ethnicity, gender, age, religion, sexual orientation and disability We pride ourselves on being a values‑driven organization guided by our seven unique values Access to colleague resource groups for community and networking opportunities among colleagues Inclusive company where you are encouraged to be yourself at work Access to a large global talent community with career growth and aspirations no limits Support for overall wellbeing with comprehensive benefits: health insurance, wellness and family support programs, company‑match retirement plan, paid leave programs, paid time off and a community day to serve your local community Express personal style with employee discount at H&M, Other Stories and COS Job Details Job Status: Hourly, Non‑Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $14.00 per hour We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact View email address on click.appcast.io. #J-18808-Ljbffr H&M