General Manager- Boston / Northeastern United States

$65k - $75k

ESA Management, LLC

Job Description

POSITION PURPOSE AND SUMMARY
Location: Boston / Northeastern United States
Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.
Watch A Day in the Life video for General Manager
MAJOR / KEY JOB DUTIES

Demonstrates and promotes 100% commitment to providing the best possible experience for our guests

Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives

Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards.

Completes daily room and Guest Ready room inspections.

Manages ESA Brand Standards and processes while pursuing continuous improvement.

Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.

Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance.

Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition.

Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner.

Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables.

Provides team members with the necessary tools and supplies to perform their jobs.

Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors

Efficiently manages rooms to keep all guest rooms in service.

Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards.

Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely.

Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities.

Upholds and enforces ESA standards and policy compliance at the hotel level.

Ensures bank deposits are completed in accordance with company policy

Completes competitive surveillance (Sales Drive Bys)

OTHER DUTIES

Reviews in-house rates.

Adheres to federal, state and local employment related laws and regulations.

Performs duties in all aspects of hotel operations as needed

Directly manages an Assistant General Manager / Team Leader.

Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues.

BENEFITS

Weekly Pay!

Quarterly Bonus (Metrics Based)

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

Health Care and Dependent Care Flexible Spending Accounts

Employer Paid Basic Life and AD&D Insurance

Employer Paid Long Term Disability

Optional Employee Paid - Voluntary Benefits

Short-Term Disability

Buy-Up Long-Term Disability

Supplemental Life Insurance

Dependent Life Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Perks Program offering discounts to major companies

Compensation

Pay Ranges
Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Requirements

MINIMUM QUALIFICATIONS
Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.
PREFERRED QUALIFICATIONS

2-year degree highly preferred

Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines

Ability to manage and direct a staff to perform daily job tasks

Conversational or proficient in Spanish

ENVIRONMENTAL JOB REQUIREMENTS
The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate

Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

Typically, moderate noise level in the work environment.

Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.

Occasionally push, pull, lift and/or move up to 25 pounds.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Read, write and speak English and comprehends basic instructions.

Write in an effective and grammatically correct manner to generate effective short correspondence and memos.

Present information in one-on-one and small group situations to customers, clients, and associate

Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property

Conversational Spanish would be beneficial

Compensation
$65-$75K Annually

Apply

Vacancy posted 5 hours ago

Similar jobs that could be interesting for youBased on the General Manager- Boston / Northeastern United States in Lancaster, MA vacancy

General Manager- Boston / Northeastern United States
$65k - $75k
...PURPOSE AND SUMMARY Location: Boston / Northeastern United States Responsible for the overall success... ...guest satisfaction targets and managing the overall customer experience. This... ...Watch A Day in the Life video for General Manager MAJOR / KEY JOB DUTIES...
Suggested
Weekly pay
Minimum wage
Temporary work
Local area
Flexible hours
ESA Management, LLC
Clinton, MA
5 hours ago
General Manager - XtraMart
$45k - $81.97k
...Our General Manager is responsible for the management of the ongoing day to day operations of the store, while adhering to Company policies... ...protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an...
Suggested
Permanent employment
Full time
Local area
Flexible hours
Shift work
Night shift
Global Partners
Clinton, MA
10 hours ago
General Manager
$55k - $60k
...to Destination Pet. We are One Pack- a united team working together to elevate the love... ...revolutionizing the pet industry. Join us! The General Manager is responsible for all day-to-day... ...characteristic protected by federal, state or local law. Equal Opportunity Employer...
Suggested
Temporary work
Work at office
Local area
Shift work
Weekend work
Afternoon shift
Destination Pet, LLC
Shrewsbury, MA
1 hour ago
Assistant General Manager
...stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the... ...job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell...
Suggested
Full time
Local area
Taco Bell
Boylston, MA
1 day ago
General Manager, Wellness (Marlborough)
$304.03k - $400k
...lives of consumers every day. This business unit includes Braun,PUR, Honeywell, and Vicks... ..., develop, and empower talent!Position: General Manager - WellnessDepartment: Beauty &... ...preferred.Authorized to work in the United States on a full-time basisPreferred Qualifications...
Suggested
Full time
Temporary work
Part time
Work at office
Local area
Remote work
Monday to Friday
Flexible hours
Helen of Troy
Marlborough, MA
2 days ago
Assistant General Manager, Retail Cannabis - NEW LOCATION!
...space in Marlborough, MA on Boston Post Road, the heart of many... ...Retail Operations, The Assistant General Manager will execute on the GMF... ...personnel are in compliance with MA State regulations, in all... ...Authorization to work in the United States, or the ability to obtain...
Full time
Local area
All shifts
Night shift
Weekend work
Weekday work
Green Meadows Farms
Marlborough, MA
a month ago
Operations Supervisor
$80k - $85k
...environmental company in the United States for three consecutive years,... ...of water, waste, and energy management services, including water... ...North America. Headquartered in Boston, Veolia has more than 10,000... ...environment. Must have a general knowledge of budget...
Full time
Local area
Flexible hours
Shift work
Night shift
Veolia North America
Hudson, MA
1 day ago
General Manager - Greater Hudson, MA Area - $3000 SIGN-ON BONUS (Hiring Immediately)
$69.5k - $115.1k
...7 million animals through in-store adoption events. As a General Manager , you bring this purpose to life by leading a high-performing... ...The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas...
Hourly pay
Minimum wage
Full time
Part time
Local area
Immediate start
Relocation package
Flexible hours
Night shift
Afternoon shift
Petco
Hudson, MA
6 hours ago
Sr. Director Operations
$195.3k - $268.6k
...partners in AI and high-performance computing. United by a shared purpose, our teams are... ...environment with a dynamic mix of steady-state production and new product introduction pilot... ..., documentation control, materials management, warehousing, and shipping & receiving Meet...
Full time
Contract work
Temporary work
Visa sponsorship
Flexible hours
Flex
Littleton, MA
3 days ago
Maintenance Manager
...principle, our shared values and behaviors unite us as we work together to elevate... ...Description We're seeking a hands-on Maintenance Manager to lead maintenance operations for our 24... ...hired for employment in the United States. Benefits When you join Amcor, you will...
Full time
Temporary work
For contractors
Worldwide
Flexible hours
Amcor Flexibles, LLC
Sterling, MA
4 days ago
Maintenance Supervisor
$85k - $95k
...Maintenance Supervisor Clinton, Massachusetts, United States The Role The Maintenance Supervisor reports to the Maintenance Manager and serves as the first-line leader for the maintenance team, directing the daily work of maintenance technicians to keep all production...
For contractors
Work at office
Night shift
Weekend work
Green Thumb Industries
Clinton, MA
1 day ago
General Manager
$52k
...where the Owners, Director Of Operations, Area Supervisors and General Managers all began as crew!!! We provide the tools and resources for... ...any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities...
Start working today
Local area
Shift work
McDonald's
Marlborough, MA
1 day ago
General Manager
...Join to apply for the General Manager role at McDonald's . This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. The franchisee holds a license to use McDonald’s logos and food products for operation,...
Temporary work
Shift work
McDonald's
Clinton, MA
3 days ago
Assistant Customer Service Manager
...centric Assistant Customer Service Manager to join our dynamic team! In... ...of belonging, our team is united with a unique purpose: to bring... ...manufacturing plants across 34 states and the District of Columbia.... ...are intended to describe the general nature of work performed by the...
Weekly pay
Minimum wage
Full time
Local area
Flexible hours
Albertsons Companies
Shrewsbury, MA
3 days ago
Market Sourcing Manager - Distribution |Boston, MA
$85k - $115k
...As a Market Sourcing Manager , you will lead regional sourcing and procurement for goods... ...on daily. This role is onsite in our Boston, MA (West Boylston ) office, M-F, day shift... ...than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean...
Full time
Contract work
Work at office
Local area
Work from home
Day shift
Bunzl
West Boylston, MA
8 days ago
General Manager in Training
...across New England. We are looking for a Management Trainee to learn and develop skills in... ...future store management responsibilities. General Summary The Management Trainee’s primary... ...and ensure compliance with all local, state, and federal laws within the scope of the...
Traineeship
Local area
Immediate start
All shifts
Shift work
Night shift
3M HEALTHCARE
Berlin, MA
1 day ago
Operations Manager
$4,743.9 - $10,436.8 per month
...Devens, Massachusetts seeks an Operations Manager to lead business operations, ensuring... ...company policies for the Industrial business unit Drive operational efficiency improvements... ...wage may be higher to meet local or state wage requirements. Equal employment opportunity...
For contractors
Work at office
Local area
FERGUSON
Harvard, MA
4 days ago
Operations Manager Trainee
$30.5 - $40 per hour
...valuable experience, The role of the Operations Manager Trainee (OMT) is to gain an understanding... ...with Company policies, as well as State, Federal and other regulatory bodies Report... ...Employer. We celebrate diversity and are united in our mission to create healthier and...
Hourly pay
Traineeship
Work experience placement
Work at office
Local area
Flexible hours
PDS Health
Shrewsbury, MA
3 days ago
Operations Manager
$57.5k - $65k
...Description Facility Management Corporation, known as “FMC Ice Sports,” was formed in 19... ...largest operator of public arenas in the United States. FMC operates 25 public ice-skating... ...The information presented indicates the general nature and level of work expected of employees...
Full time
Work experience placement
Shift work
Night shift
Socket
Marlborough, MA
4 hours ago
Loan Operations Manager
$66.97k - $90.41k
...Job Title Loan Operations Manager Education Bachelor's Degree Location Clinton Savings Bank – Operations Center – Clinton, MA 01510 US... ...loan servicing activities comply with all applicable federal and state laws and regulations, including but not limited to RESPA, TILA,...
Full time
Work at office
Remote work
Clinton Livery
Clinton, MA
4 hours ago
Operations Manager
...Ferguson is currently seeking an Operations Manager to join our Industrial team! This role... ...collaborative and high-performing business unit environment. Business... ...higher in certain locations based on local or state wage requirements. - The Company is...
Hourly pay
For contractors
Work at office
Local area
FERGUSON
Devens, MA
3 days ago
Operations Excellence Manager
$101k - $151k
...Job Title: Operations Excellence Manager Location: WMFTS - USA - Supply - Devens, MA Location... ...characteristics as outlined by federal, state, or local laws. This policy applies to... ...phones! Our inclusive culture and values, unites us, guides our decisions and inspires us...
Apprenticeship
Local area
Watson-Marlow - North America
Harvard, MA
2 days ago
Assistant Restaurant General Manager
$70k - $75k
...Job Description Job Description Restaurant Assistant General Manager Are you a results-driven hospitality leader looking to build... ...is on track to become a Top 10 Restaurant Brand in the United States. Your expertise will be vital to our rapid growth and enduring...
Hourly pay
Weekly pay
Work at office
Flexible hours
Shift work
Afternoon shift
Gecko Hospitality
Marlborough, MA
12 days ago
Senior Production Manager
$70k - $85k
...Senior Production Manager Location: Sterling, MA Salary: $7... ...vertically integrated, multi‑state operator in the United States cannabis industry.... ...on the Midwestern and Northeastern U.S. markets. As newly formed... ...designed to indicate the general nature and level of work performed...
Full time
Temporary work
Work at office
Acreage Holdings
Sterling, MA
4 days ago
Assistant Store Manager
$17.5 - $20 per hour
...Starting Pay Range: $17.50-$20.00 Hourly The Assistant Store Manager plays a pivotal role in supporting the daily operations of one... ...Extra Space Storage is the largest self storage company in the United States by store count, with over 4,000 stores nationwide. If you’d...
Hourly pay
Minimum wage
Full time
Work experience placement
Seasonal work
Work at office
Local area
Day shift
Extra Space Storage
Hudson, MA
10 hours ago
Automotive Assistant & Service Managers
...Prices - Automotive Assistant & Service Managers Put your career into high gear with Mavis... ...to join Team Mavis at one or our state-of-the-art automotive service and retail... ...sales and automotive repair chains in the United States. About the Position of Assistant...
Weekly pay
Full time
Immediate start
Mavis Tire Supply
Shrewsbury, MA
29 days ago
Assistant Service Manager - Mazda
$55k - $75k
...Description Job Description Assistant Service Manager - Sentry West Mazda - Shrewsbury... ...including about 2000 new and used retail unit sales as well as service, parts and rent-... ...Sentry is the largest retailer in metro Boston with both Ford and Lincoln franchises. Sentry...
Full time
Temporary work
Flexible hours
Sentry Auto Group
Shrewsbury, MA
13 days ago
Supervisor MRI Imaging Operations $20K Sign-On Incentive
$127.2k - $140.4k
...leadership, and reporting to the Imaging Manager, the Imaging Supervisor (IS) serves as a... ...cancer and related diseases. Located in Boston and the surrounding communities, Dana-Farber... ...cancer research and patient care. We are united in our mission of conquering cancer, HIV/...
Full time
Casual work
Monday to Friday
Flexible hours
Day shift
Dana-Farber Cancer Institute
Boylston, MA
16 hours ago
Maintenance Director
$72k - $75k
...Shrewsbury Crossings, 311 Main St, Shrewsbury, Massachusetts, United States of America Job Description Posted Friday, July 24, 2026 at 4:... ...Candidates must have previous maintenance and housekeeping management experience in a long‑term care or assisted living facility Must...
Benchmark Senior Living
Shrewsbury, MA
1 day ago
Principal Control Account Manager
$107.5k - $204.5k
...Date Posted: 2026-06-01 Country: United States of America Location: US-MA-MARLBOROUGH-MA1 ~ 1001 Boston Post Rd ~ BLDG 1 Position Role Type:... ...principles. The Principal Control Account Manager will support the program from start up through...
Temporary work
Work experience placement
Work at office
Remote work
Relocation package
Flexible hours
Raytheon Technologies
Marlborough, MA
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to General Manager- Boston / Northeastern United States. Be the first to apply!