Dental Receptionist II Hillview

Receptionist II
Pay Range: $24$27/hour

Patient Experience

• Welcome patients answer phones promptly and professionally and support patient check-in and checkout.

• Accurately collect and enter basic patient demographic and insurance information.

Treatment Planning

• Present treatment plans review estimated patient costs and financing options and help patients schedule recommended treatment before leaving.

• Review outstanding patient balances collect amounts due and support achievement of office collection goals.

Exception Reports and Other Insurance or Billing Tasks

• Review and resolve front-office exception reports and follow identified issues through completion.

• Any other tasks necessary

Fill Schedule

• Confirm appointments and contact recall and unscheduled-treatment patients by phone text and email.

• Collect payments provide receipts and ensure required forms and information are complete before patients leave.

• Maintain all in office marketing supplies and materials

• Monitor the daily schedule for openings opportunities and issues and proactively work to keep provider schedules full.

Daily Housekeeping

• Maintain a clean organized and fully stocked front desk waiting room and patient restroom.

• Check In / Check Out Floors / Lights Doors (throughout the office) Waiting Room Restroom

• Complete all housekeeping forms front and back and upload

• Assist with mail supplies lab-case tracking

• Enforce all HIPAA OSHA attendance dress code name-badge and other Company policies and standards.

Leadership

• Support at least 5 new patients reviews a day give consultation cards and help in office marketing

• Support office events recruiting referrals and other front-office duties as assigned.