ServiceNow Platform Solution Architect

$90 per hour

PeopleNTech LLC

Alexandria, VA

Job Description

Role: ServiceNow Platform Solution Architect

Location: Remote

Max Rate: $90/hr

Experience Level: 12 Yrs Exp.

Job Summary:

Own end-to-end ServiceNow platform solution architecture for the large-scale program with extensive knowledge in Service Catalog, ESC Portal, ITSM, SPM, Integrations, HRSD, ITAM etc.

Key Responsibilities

Lead workshops and discussion on ServiceNow Platform & relevant integrations design & implementation
Design the target architecture across ESC Portal, Service Catalog, ITSM, SPM, Platform, Integrations, Reporting and CSDM/CMDB
Lead architecture and design-decision workshops with Clinical Informatics, , the Technology Business Office, Finance and governance bodies.
Build on the discovery, design workbook, field mapping and intake taxonomy already completed, and hand the platform roster to the delivery team.
Set standards for scoped applications, configuration-over-customization, access control, data privacy, performance and upgradeability across all workstreams.
Own production deployment and change-approval decisions and accept completed work against written specifications and acceptance criteria.
Provide technical direction to the Lead Developer, AI Platform Engineer, SPM Developer, Integration Developer, Reporting Developer and QA/ATF Engineer.
Maintain architecture decision records, technical design documents
Chair or contribute to the Platform security, architecture, AI and sourcing review gates that run from a single governance record
Flexible to work with customers and stakeholders under CST/EST/PST timezone especially overlapping with IST hours

Required Skills and Experience

Principal-level, full life cycle ServiceNow implementation experience, including at least one large healthcare or provider organization.
Deep expertise across ITSM, SPM, Platform (Flow Designer, decision tables, Automated Test Framework), Integrations (Integration Hub) and CSDM/CMDB.
Proven ability to lead architecture governance across security, AI and sourcing review boards.
Strong stakeholder management with clinical, and Technology Business Office audiences.
Experience with Predictive Intelligence, Virtual Agent and AI Search architecture patterns.

Certifications

ServiceNow Certified System Administrator (CSA) - Must
ServiceNow Certified Application Developer (CAD) - Must
CIS-ITSM and CIS-SPM - Must
Architecture Excellence or Certified Technical Architect (CTA) - Preferred

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Vacancy posted 2 days ago

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