Customer Service Representative

Job Description

Job Description

We are seeking a compassionate, detail-oriented Customer Service Representative to provide exceptional support and help create a positive experience for customers across phone, email, and social media platforms. The ideal candidate is a strong communicator and proactive problem-solver who thrives in a fast-paced environment, collaborates effectively with internal teams, and demonstrates professionalism, empathy, adaptability, and a commitment to fostering an inclusive and respectful customer experience in every interaction.

This is a part-time, hourly position with competitive pay of $20/hr .

This role requires a high degree of scheduling flexibility . While schedules are generally provided in advance, employees may occasionally be contacted regarding short-notice or same-day shift coverage due to call-outs or business needs. Flexibility, responsiveness, and reliability are highly valued in this role.

To start, this position is expected to be available for half-day shifts on Saturdays and Sundays, as well as weekday coverage on an as-needed basis. While weekday hours may vary depending on staffing needs, we anticipate being able to guarantee at least one weekday shift per month.
Benefits
Employee Discount, Paid time off, Paid sick leave, Holiday / Overtime pay, Retirement Plans
Culture
WNC CBD is a family owned and operated brand and distribution company based in Asheville NC.
We believe in quality and strive to bring customers the highest-grade hemp flower on the market today. We work directly with farmers and manufacturers to make sure they always get an extraordinary product.
Responsibilities
Job Duties:

• Provide prompt, friendly, and informative responses to customer inquiries via phone, email, and social media.
• Assist customers with product questions, order status, returns, and account-related concerns.
• Resolve customer complaints with empathy, efficiency, and professionalism.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with fulfillment and production teams to resolve customer issues related to orders and product availability.
• Stay informed about company policies, product updates, pricing, and ongoing promotions.
• Identify opportunities to upsell or cross-sell products when appropriate.
• Monitor and communicate updates regarding order delays, tracking issues, or fulfillment concerns.
• Share customer feedback and insights with the management team to improve products and service.
• Greet and direct visitors in a professional and friendly manner.

Skills and Abilities:

• Strong written communication and critical thinking skills, as demonstrated through a required cover letter.
  Typing proficiency of at least 40 words per minute.
• Proven ability to handle difficult conversations with professionalism, groundedness, and empathy.
• Ability to work independently and dependably in a fast-paced environment.
  Positive and adaptable mindset suited to a rapidly growing company with shifting priorities.
• Genuine interest in helping others and contributing to a mission-driven workplace.

Requirements
At least 21 years old
Accept a background check to be performed
US Driver's License
Authorized to work in the US without sponsorship
Prolonged periods of sitting at a desk, answering the phone, working on a computer
Lift up to 15 pounds
Minimum High School Degree or Equivalent
Equal Opportunity Employer
WNC CBD provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requisition #cmp1grd2nsgen0jlcs1tdyunr