Clinical Operations Manager

Job TitleJob DescriptionAt UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.UC Health is committed to providing an inclusive, equitable and diverse place of employment.Responsible for overall management of practice sites, enforcing policies and procedures, operations efficiency, budget management, revenue maximization and customer service expectations. Troubleshoot daily flow and manage activities of staff to include both clinical and clerical support personnel.ResponsibilitiesClinical Operations: Oversee daily activities to assure patient safety and appropriate cost effective care delivery. Work closely with physicians to meet their needs and to improve efficiency in the practice. Enforce department and UCP (UC Physicians) policy and procedure. Implement and monitor work flows within the practices to identify and evaluate improvement opportunities that will enhance the practice's ability to meet and excel UCP ambulatory clinical benchmarks. Coordinate department activities to assure unified approach to quality care delivery. Participate and collaborate with other managers within UC Health for monthly meetings and clinical initiatives. Actively participate as a member of appropriate UCP/HC Health Committees as assigned by senior management.Education: Precept and mentor new employees. Provide ongoing education and competency evaluation/review. Ensure new employee departmental orientation is completed within 90 days of hire.Personnel Management: Provide guidance, psychosocial support, clinical precepting and mentoring of staff. Prepare and present performance appraisals of staff; initiate corrective action and assist in conflict resolution to maintain personal and professional growth of staff. Communicate with Human Resources prior to verbal reprimands, written warnings and/or terminations. Participate in recruitment, hiring, retention, payroll and benefit issues. Facilitate routine and recurring staff meetings.Marketing: Act as a liaison for internal and external resources to assure a unified approach to patient care delivery. Partner with the marketing department for office signage, marketing template, and web site changes when needed.Quality Improvement (QI): Develop QI projects and collect and analyze data to validate effectiveness and appropriateness. (Projects include departmental programs; productivity, clinical practice, equipment, policy and procedure, infection control; and multidisciplinary programs: policy and procedures, clinical practice standards, etc.) Review monthly commentator and devise implement a plan to improve access, internal quality and clinical metrics, and patient experience for patients.Resource Management: Provide assistance in preparation of the budget, charging/billing for department, pre-certification, registration accuracy, open and pending encounters, and other revenue cycle opportunities, as assigned by management. Manage assigned areas of responsibility within budget level of expense. Evaluate supplies, capital equipment and assure proper inventory is maintained. Coordinate equipment repairs and ordering of rental equipment. Conduct research on equipment, supplies, and clinical care to assure excellence. Assist in personnel scheduling to optimize staffing resources. Develop productivity standards to appropriately allocate staff and effectively manage personnel budget.Regulatory Compliance: Work with physicians and staff to assure compliance with applicable regulatory agency requirements (i.e. Joint Commission, OSHA, ODH, and Billing).Environment: While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through e-mail and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify, observe, and assess.Other: Perform all other duties as requested by management.QualificationsMinimum Required: Bachelor's Degree-General Studies or Health Care Related. | Minimum Required: 3 - 5 Years equivalent experience. Preferred: 6 - 10 Years equivalent experience.