Supervisor - Front Desk Night Audit

The Night Audit Supervisor oversees the Call Center, Front Desk, Bell Hop & Night Custodian positions. They are responsible for hiring, scheduling and training the employees in these areas. Front Desk Supervisors are required to handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude. Essential Functions Provide exceptional customer service to all internal and external customers. Schedule, interview and hire new employees in the call center, front desk and custodian positions. Provide feedback and coaching to employees when necessary. Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude. Ability to tolerate angry or upset customers. Know and follow company policy and procedures. Must be personable and willing to establish a rapport with guests. Must be able to conform to a professional look. Must be able to work a flexible schedule to include nights, weekends and holidays. Knowledgeable in all casino areas, marketing programs, safety & security operations. Must be punctual. Refined verbal and written communication skills. Ability to work under frequent time pressures in a busy environment. Prioritize, organize and follow up. Work cohesively with co-workers as part of a team. Maintain confidentiality of guest information and pertinent hotel data. Be a clear thinker, remaining calm and resolving problems using good judgment. Required Previous hospitality experience preferred but not required Associate’s degree or relevant supervisory experience TIPS certified on property. Overnight shifts Recognize the resort is a 24/hour 365 day a year operation, flexibility in shifts required. Pre-employment drug test required. Arranged by Grand Falls upon offer of employment. Schedule Full Time Compensation $20.50 w/premium pay + profit sharing Grand Falls Casino & Golf Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law. #J-18808-Ljbffr Grand Falls Casino & Golf Resort