Citrix Systems Administrator III at Cambia Health in Springdale, Arkansas

Citrix Systems Administrator IIIHybrid role (3 days/week in office) at our Salt Lake City, Boise, Fargo, Portland, Vancouver, Renton, Medford, Burlington, Lewiston, Little Rock, and Springdale offices. Preference will be given to current employees and candidates who reside within a commutable distance from our Salt Lake City, Boise, Fargo, Lewiston, Little Rock, and Springdale offices, or who are willing to relocate. Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.Who We Are Looking For: Every day, Cambia's Systems Administrators are living our mission to make health care easier and lives better. As a member of the IT Operations team, the Systems Administrator III (Citrix focus) participates in a team environment for the installation, upgrades, testing, and maintenance of our Citrix on prem and DaaS environment. This position provides technical, interpersonal, and administrative skills in performing day-to-day work - all in service of making our members' health journeys easier. Do you thrive as a part of a collaborative, caring team? Then this role may be the perfect fit.What You Bring to Cambia: Qualifications: Bachelor's degree in computer science, Mathematics, Business Administration, or a related field. Appropriate additional experience beyond the minimum required experience may be substituted for education.Skills and Attributes:Five or more years administering enterprise Citrix and Windows Server environments.Strong knowledge of Citrix Virtual Apps and Desktops, Citrix DaaS, StoreFront, Delivery Controllers, VDAs, Machine Catalogs, and Delivery Groups.Experience supporting Citrix workloads across on-premises and cloud-hosted environments.Proficiency with Windows Server, Active Directory, Group Policy, PowerShell, networking, and profile management.Ability to diagnose and resolve Citrix performance, availability, authentication, application, and connectivity issues.Experience automating administration, monitoring, and reporting with PowerShell or Citrix APIs.Knowledge of ITIL-based change, incident, problem, release, configuration, and lifecycle management.Clear technical communication, documentation, project planning, and cross-team collaboration skills.Preferred Skills and Attributes:Advanced experience with Citrix Virtual Apps Desktops, Citrix on prem and DaaS administration.Experience designing, upgrading, and supporting large, highly available Citrix environments.Knowledge of Citrix Cloud Connectors, StoreFront, NetScaler Gateway, Workspace app, and Director.Experience with Citrix Provisioning, Machine Creation Services, image management, and application delivery.Knowledge profile solutions, including Citrix Profile Management related to user environment tools. Experience with disaster recovery, capacity planning, monitoring, and performance optimization for Citrix services.Current Citrix certification or equivalent demonstrated expertise.What You Will Do at Cambia:Administer and support Citrix Virtual Apps and Desktops and Citrix DaaS across on-premises and cloud environments.Install, configure, patch, upgrade, and maintain Citrix components, VDAs, Windows Server hosts, and supporting services.Manage Machine Catalogs, Delivery Groups, policies, published applications, desktop delivery, and master images.Monitor platform health, capacity, user experience, and availability; resolve incidents and recurring problems.Troubleshoot application launch, profile, printing, authentication, network, and session performance issues.Automate repeatable administration and reporting tasks with PowerShell and Citrix tooling.Plan and execute Citrix changes, upgrades, migrations, testing, rollback, and disaster recovery activities.Maintain operational documentation, diagrams, standards, procedures, and support knowledge for the Citrix platform.Partner with security, networking, application, cloud, and vendor teams; provide technical leadership and mentoring.Citrix-Specific Responsibilities:Operate Citrix Virtual Apps and Desktops and Citrix DaaS services, including core control-plane and access components.Manage Citrix Cloud Connectors, Delivery Controllers, StoreFront, NetScaler Gateway, Workspace app, and Director.Build and maintain Citrix Provisioning images, VDAs, catalogs, and delivery groups. Configure Citrix policies, application delivery, user profiles, session settings, and access controls. Use Citrix Director, Monitor, logs, and performance tools to identify and resolve platform and user-session issues.Maintain platform resiliency, capacity, disaster recovery, security, and compliance requirements.Validate Citrix changes through testing, change control, implementation planning, and post-change monitoring.Provide advanced escalation support, technical guidance, and training for Citrix administrators and support teams.Work EnvironmentDuties are performed primarily in an office environment.May require travel for meetings or conferences.Participates in on-call and off-hours work as necessaryPay ranges vary based on the candidate's work location. The expected hiring range depends on skills, experience, education, and training; relevant licensure / certifications; and performance history. Systems Administrator III: National pay structure - applies to the Boise and Lewiston, ID; Salt Lake City, UT, Oregon and Washington. The full salary range is $88,000 - $143,000 and the bonus target is 10%. The expected salary range is $93,500 - $126,500/year. Regional pay structure - applies to North Dakota and Idaho and Utah locations outside the metro areas listed above: The full salary range is $79,500 - $113,900 and the bonus target is 10%. The expected salary range is $84,200 - $113,900.About Cambia Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.Why Join the Cambia Team? At Cambia, you can:Work alongside diverse teams building cutting-edge solutions to transform health care.Earn a competitive salary and enjoy generous benefits while doing work that changes lives.Grow your career with a company committed to helping you succeed.Give back to your community by participating in Cambia-supported outreach programs.Connect with colleagues who share similar interests and backgrounds through our employee resource groups.We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more. In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.Annual employer contribution to a health savings account.Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).Award-winning wellness programs that reward you for participation.Employee Assistance Fund for those in need.Commute and parking benefits.Learn more about our benefits. We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb. As part of our security requirements, new hires will need access to a personal mobile device to set up Multi-Factor Authentication (MFA) upon joining the company. MFA is an important layer of protection for accessing Cambia systems and is required for all employees. We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin,