Federal Financial Customer Service Rep Bilingual Spanish

About SentureSenture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service while fostering a supportive, people-first work environment.Pay & Benefits$16.61/hour base pay$5.36/hour Health & Welfare stipendWe are seeking motivated individuals who are passionate about helping others and delivering exceptional customer experiences. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and utilize multiple systems to document and resolve issues while following client-specific guidelines.This is a work-from-home position, however, candidates must be located in the Dallas/Fort Worth, TX OR Atlanta, GA area to support required in-person clearance steps. Individuals must be bilingual in English and Spanish.Important: At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.We are building a talent pipeline of interested candidates and will prioritize contacting individuals in this group when future opportunities become available.High School Diploma or GED (verification required)U.S. Citizenship or minimum of 3 years permanent residencyBilingual in English and Spanish Spanish with the ability to read, translate, and speak contentPrior call center or customer service experience (preferred)Strong communication and multitasking skillsBasic computer proficiency (multiple systems/tabs)Ability to sit for extended periodsAbility to pass pre-employment testing, drug screen, and background investigationWork-From-Home RequirementsReliable non-cellular high-speed internet (fiber, DSL, or cable only)Minimum speeds: 50 Mbps download / 15 Mbps uploadHotspots, satellite, or wireless internet are not permittedCritical Requirement: Background Investigation Process: Due to the nature of the work and client, this position requires completion of a strict, multi-step security clearance process, which is significantly more detailed and demanding than a standard background check.What to Expect Throughout the ProcessA comprehensive investigation covering up to 10 years of:Employment historyResidential historyEducation historySubmission of complete and highly accurate resumeUp to 10 non-family personal references, including full contact detailsExtensive documentation requirements, including:Birth certificate or passportTwo valid forms of IDDetailed job history with exact datesImportant ConsiderationsAccuracy is critical - incomplete or inconsistent information may disqualify your applicationThe process is time-intensive (typically 6-8+ weeks) and may involve follow-ups or additional verificationCandidates must be prepared to actively participate and respond promptly throughout the processCandidates cannot start employment until fully cleared by the clientTravel RequirementIn-person attendance is required for fingerprinting and security processing at the client locationTravel will be to:Dallas, TX orAtlanta, GAFinal ConsiderationThis role supports a highly regulated program, and the clearance process is one of the most critical and demanding parts of employment. Candidates should only apply if they are confident in their ability to meet the documentation, accuracy, and time commitment requirements.Provide professional, high-quality customer service on inbound and outbound callsAccurately document and update customer information in internal systemsVerify and correct customer data as neededActively listen and provide clear, helpful solutionsConduct outbound calls for surveys or client-specific outreachMeet schedule adherence and performance expectationsUse performance data to continuously improve service deliverySenture, a TP company is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.