Clinical Operations Manager

Responsibilities The Clinical Operations Manager is responsible for overseeing the delivery of high‑quality primary mental health care and program services through an interdisciplinary team. This role emphasizes a comprehensive and collaborative approach to ensure optimal client outcomes and a supportive environment for both clients and staff. Clinical and Operational Oversight Manage clinical and operational functions for the assigned facility, ensuring compliance with organizational standards and best practices. Program Development Develop and implement a clinical program schedule to guarantee a minimum of 20 clinical hours per week. Schedule and coordinate program activities to enhance service delivery. Staff Management Recruit, hire, train, and mentor clinical and program staff. Manage hourly employee timecards, paid time off (PTO), and performance evaluations. Develop staffing schedules to ensure adequate 24/7 client supervision ratios. Client Intake and Support Participate in the admission and intake process as needed. Provide clinical support by maintaining a caseload and facilitating groups in the absence of the Primary Therapist. Team Collaboration Facilitate weekly treatment team meetings and clinical supervision sessions, along with program and staff meetings. Collaborate with Clinical and Executive Directors to identify training needs, clinical initiatives, and manage client admissions/discharges. Client and Family Engagement Focus on enhancing client and family experiences through consistent communication and attention to their needs. Support emerging crisis situations within the milieu and participate in the on‑call rotation. Staff Counseling and Support Counsel and support staff with program and client‑related issues, fostering a collaborative work environment. Compliance and Quality Assurance Ensure compliance with all legal and regulatory requirements, health and safety standards, and professional conduct guidelines. Support quality assurance and quality improvement initiatives as necessary. Additional Duties Perform other duties as assigned to support the overall mission of the organization. Knowledge, Skills, and Abilities Professionalism: Demonstrates behavior that reflects Newport Healthcare’s Mission Statement, Philosophy, and Values. Customer Focus: Commits to meeting the expectations of internal and external customers, utilizing feedback for continuous improvement. Clinical Alignment: Maintains a clinical style that aligns with Newport Healthcare’s therapeutic approach. Communication: Exhibits clear and effective verbal and written communication skills. Confidentiality: Maintains the privacy of sensitive business and personnel information, sharing only with those who have a legitimate need to know. Problem‑Solving: Addresses issues promptly and effectively, conducting regular performance reviews and discussions. Stability: Demonstrates stability in conduct and communication to effectively assist clients. Cultural Competency: Shows cultural sensitivity and awareness in all interactions. Staff Development: Provides challenging tasks and constructive feedback to promote staff development and growth. Patient Rights Knowledge: Possesses a thorough understanding of Patient’s Rights and advocates for them. Qualifications Master’s degree and licensed as Marriage Family Therapist (LMFT), Professional Counselor (LPC), Mental Health Counselor (LMHC), Social Worker (LICSW) or Doctorate‑level Psychological Associate or Clinical Psychologist, with ability to provide clinical supervision to Associate‑level and Practicum Trainees as required. Minimum two (2) years of relevant clinical experience with adolescents, young adults, and families with mental health, substance, abuse, and co‑occurring disordered populations (preferred). Minimum one (1) year experience in a residential setting (preferred). Newport Healthcare is an Equal Opportunity Employer. Newport Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Newport Healthcare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process please email View email address on click.appcast.io for assistance. #J-18808-Ljbffr