Branch Operations Manager

Branch Operations Manager

Direct the day-to-day activities of the Chattanooga branch to ensure strong employee performance, excellent customer service, efficient scheduling, and continued business growth. This is a hands-on leadership position responsible for overseeing office operations, team member management, scheduling, customer communication, sales support, invoicing, and administrative functions. Merry Maids has served the Chattanooga area for more than 40 years. This is an established location with a long-standing customer base and a strong presence in the community.

Lead, support, and manage branch employees to maintain a professional, productive, and accountable work environment.

Help recruit, interview, hire, onboard, and train team members and office staff.

Manage employee performance, attendance, communication, coaching, and corrective action when necessary.

Create, maintain, and adjust the daily cleaning schedule to meet customer needs and maximize team productivity.

Coordinate staffing needs, call-outs, schedule changes, and customer requests throughout the workday.

Ensure team members follow company safety policies and proper work procedures.

Hold regular team meetings and safety discussions to reinforce expectations and maintain strong communication.

Oversee branch office functions, including phone service standards, customer communication, invoicing, collections, and general administration.

Assist with incoming sales opportunities, provide estimates, follow up with prospective customers, and help convert leads into recurring service.

Help implement local sales, customer retention, and marketing strategies.

Address customer concerns promptly and professionally and work to ensure a high level of customer satisfaction.

Maintain accurate customer, employee, scheduling, and operational records.

Monitor branch performance and help identify opportunities to improve productivity, customer retention, employee performance, and revenue.

Work closely with ownership to support the continued growth and success of the Chattanooga branch.

High school diploma or equivalent required

Associate or bachelor's degree in business, management, or a related field preferred, but not required

2–5 years of management or supervisory experience preferred

Experience directly supervising employees strongly preferred

Experience in a service-based business, home services, hospitality, retail management, staffing, property management, or a similar environment is helpful

Customer service and sales experience preferred

Experience managing schedules and coordinating multiple employees is strongly preferred

Strong computer skills and ability to learn new systems

Experience with Microsoft Office and Outlook preferred

Strong leadership and employee management skills

Ability to coach employees, set expectations, and hold team members accountable

Strong organizational and scheduling skills

Ability to manage multiple priorities in a fast-paced environment

Strong written and verbal communication skills

Strong customer service and problem-solving abilities

Comfortable handling difficult employee and customer conversations when necessary

Sales-minded with the ability to recognize opportunities and confidently communicate value to prospective customers

Detail-oriented and able to maintain accurate records and administrative processes

Dependable, professional, and able to take ownership of daily branch operations

Able to make sound decisions and respond quickly when plans change

A successful Branch Operations Manager will build and maintain a dependable team, keep the daily schedule organized and productive, provide excellent customer service, support sales growth, keep administrative responsibilities current, and help create a positive and accountable work environment. This is an active, hands-on management role. The Branch Operations Manager is expected to be involved in the daily operation and work closely with both employees and customers.