Senior IT Analyst

Senior IT Analyst

The Senior IT Analyst will serve as a critical point of contact for technical support, collaborate closely with attorneys and administrative teams, and ensure seamless execution of all technology-driven operations.

Key Responsibilities

Technical Support & Troubleshooting

Serve as the primary contact for IT support requests and deliver timely, high-quality resolution for software, hardware, and networking issues.

Provide expert troubleshooting for Microsoft Windows, Office Suite, Teams, Citrix, VPN, and other firm-standard tools.

Meeting & Conference Technology

Support video conferences, client meetings, presentations, and hybrid setups to ensure flawless execution.

Coordinate with internal teams to manage event technology needs across offices.

System Maintenance & Deployment

Install, configure, and maintain firm-standard hardware and software for desktops, laptops, printers, and mobile devices.

Ensure all office technology equipment is fully functional and up to date.

Firmwide Collaboration

Partner with IT teams nationwide to support technology initiatives, upgrades, deployments, and special projects.

Assist with IT training to enhance technology adoption across the firm.

Asset & Ticket Management

Maintain accurate IT asset records and manage documentation through ServiceNow.

Escalate complex issues as needed and ensure timely tracking and closure of service tickets.

Security & Compliance

Enforce firm data security policies and ensure compliance across all systems and devices.

Assist with network maintenance and support remote access tools such as Citrix, VPN, and mobile device management.

Customer Service Excellence

Act as a trusted IT advisor to attorneys and staff, ensuring clear communication, consistent follow-up, and exceptional end-user experiences.

Qualifications

Required

6+ years of IT support experience in software, hardware, and networking technologies.

Advanced proficiency in Microsoft Windows, Office Suite, Teams, ServiceNow, Citrix, and VPN tools.

Strong working knowledge of LAN/WAN systems, iManage, and mobile technologies (iOS/iPadOS).

Demonstrated expertise in customer service, troubleshooting, and project execution.

Preferred

Experience working in a law firm or professional services environment.

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).