Resident Services Coordinator

Job Description

Job Description

WC Smith has an exciting opportunity for a Resident Services Coordinator at the Villages of Parkland! This role serves as the first point of contact for residents, guests, vendors, and prospective residents, providing exceptional customer service and administrative support to the property management team. The Resident Services Coordinator is responsible for managing front desk operations, coordinating resident requests, processing work orders, communicating with vendors, and helping to ensure a positive resident experience throughout the community. The ideal candidate is organized, professional, customer-focused, and able to effectively manage multiple priorities in a fast-paced environment.

SCHEDULE: Monday – Friday, 8:00 a.m. – 5:00 p.m. with 1-2 rotating Saturdays a month.

THE RESIDENT SERVICES COORDINATOR WILL:

• Serve as the primary point of contact for residents, guests, vendors, and visitors.
• Answer incoming phone calls and respond to resident inquiries in a timely and professional manner.
• Receive, enter, and track resident work orders and follow up as needed to ensure timely resolution.
• Communicate with vendors, contractors, and service providers regarding scheduled work and resident requests.
• Assist residents with questions, concerns, and general property information.
• Document and escalate resident complaints and service issues as appropriate.
• Maintain accurate records, resident communications, and property documentation.
• Support leasing, move-in, and move-out activities as needed.
• Assist with resident events, community communications, and special projects.
• Demonstrate a commitment to fair housing principles and exceptional customer service at all times.
• Maintain a welcoming, professional, and organized front office environment.

THE IDEAL CANDIDATE HAS:

• Minimum of two years of experience in customer service, administrative support, property management, hospitality, or a related field.
• Exceptional customer service skills with a positive and professional demeanor.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Experience handling resident concerns and resolving issues professionally.
• Proficiency with Microsoft Office applications.
• Previous property management experience preferred.
• Experience with Yardi is preferred.

BENEFITS FOR FULL-TIME EMPLOYEES (AVERAGE OF 30 OR MORE HOURS PER WEEK):

• Comprehensive medical, dental, and vision insurance
• Health Advocate support services
• Flexible Spending Accounts (FSA)
• Company-paid life insurance and AD&D
• Company-paid short-term and long-term disability coverage
• 401(k) plan with company match
• Generous paid time off (PTO)
• Ten paid holidays annually
• Pre-tax commuter benefits
• Employee Assistance Program (EAP)
• Legal insurance options
• Free on-site parking

ABOUT WC SMITH

WC Smith is a leading multidisciplinary real estate company firmly grounded in the District of Columbia. We have provided integrated real estate services to the DC metropolitan area for over 50 years, developing and managing a portfolio in excess of 10,000 units of residential real estate. Founded in 1968, WC Smith has built a reputation as one of the most capable and respected property management and development organizations in the area. What sets WC Smith apart from other firms is our holistic approach to community building. We believe it takes more than attractive housing and office buildings to sustain neighborhoods, and over the past 50 years, we have developed a successful model for creating and maintaining healthy communities. Our projects uniquely combine the city’s long-term vision for growth with our residents’ vision for how a community best serves their needs and desires. We are committed to the viability and sustainability of the neighborhoods we create and to the well-being of the people who live there and inhabit them. We are looking for self-starters and go-getters who demonstrate the resourcefulness, enthusiasm, and relationship-building skills essential to offering the best level of service and communication to clients and team members. Our employees enjoy a friendly work environment in the rapidly developing Capitol Riverfront area, a focus on personal and professional wellness, and opportunities for professional growth. WC Smith is an equal opportunity employer and values diversity. Employment decisions are made based on business needs, qualifications, and merit. If you need assistance or accommodation, you may reach us at careers @wcsmith.com

WC Smith does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless WC Smith has an active agreement in place with the recruiter and such a request has been made by the Talent Acquisition team and such candidate was submitted to the WC Smith Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to WC Smith in violation of this policy may be used by WC Smith without obligation to pay any fees of any kind to the recruiter. Any recruiting agencies or third parties interested in future partnership, please contact careers @wcsmith.com. Failure to comply, could impact future potential partnership.