Server Support Technician

Overview Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end-to-end IT asset disposition (ITAD) with a focus on data bearing devices from the client to the cloud. The company is headquartered in Charlotte, NC with additional operations near Sacramento, Dallas, and Boston. Sprout provides software and services to clients in the form of our IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions. Since our founding as an electronic waste startup from a Duke University dorm room in 2014, we have been expanding at an average rate of >66% each year. By adhering to our 3 values (One Sprout, Deliver Excellence, and Integrity Matters), we are proud of our culture to move at #SproutSpeed to become the emerging leader in our industry. For more information, please visit: We are seeking a detail-oriented and technically skilled Server Systems Configuration Technician to join our team. This role is responsible for rebuilding, configuring, staging, and testing enterprise server hardware prior to deployment. The ideal candidate has hands‑on experience working with rack‑mounted servers, storage systems, and high‑performance AI infrastructure platforms such as Dell and NVIDIA‑based systems. This position requires strong technical aptitude, precision, and the ability to follow structured build processes in a fast‑paced lab or warehouse environment. Responsibilities Key Responsibilities Rebuild, refurbish, and configure enterprise‑grade servers to customer specifications Disassemble and reassemble rack‑mounted servers including component replacement and upgrades Configure AI and GPU‑based servers, including Dell PowerEdge platforms and NVIDIA GPU systems Install and configure GPUs (A100, H100, RTX series, etc.), high‑capacity RAM, NVMe storage, and RAID arrays Perform BIOS, iDRAC, firmware, and system controller updates Install and configure operating systems (Windows Server, Linux distributions such as Ubuntu, RHEL, or CentOS) Configure RAID controllers, storage arrays, and network interfaces Conduct hardware diagnostics, stress testing, and burn‑in testing for validation Verify GPU recognition, driver installation, and CUDA/NVIDIA software stack configuration Perform cable management and rack integration Image systems and apply standardized deployment templates Document hardware configurations, serial numbers, asset tags, and testing results Troubleshoot hardware compatibility issues and replace defective components Follow ESD safety protocols and hardware handling standards Collaborate with engineering teams on custom AI server builds and performance requirements Qualifications Required Qualifications High school diploma or equivalent (Associate’s degree in IT or related field preferred) 2+ years of hands‑on experience building or configuring enterprise servers Experience working with Dell PowerEdge or similar enterprise hardware platforms Familiarity with NVIDIA GPU hardware and AI server environments Working knowledge of Linux server environments Understanding of RAID configurations, storage technologies (SAS, SATA, NVMe), and networking fundamentals Ability to interpret technical build sheets and hardware diagrams Strong troubleshooting and hardware diagnostic skills Ability to lift up to 50lbs and work in a warehouse, lab, or rack environment Preferred Qualifications Experience with AI infrastructure or high‑performance computing (HPC) systems CompTIA A+, Network+, Server+, or similar certification Experience with virtualization platforms (VMware, Proxmox, Hyper‑V) Familiarity with CUDA, NVIDIA drivers, and GPU firmware updates Experience performing server refurbishments or asset recovery projects EEO The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification) #J-18808-Ljbffr