Client Experience Specialist
Scenic Voyages
About the job Remote Client Booking Specialist Role Overview This is a full-time remote position for a Remote Client Booking Specialist . In this role, you will assist clients with planning and booking their trips, managing itineraries, and providing destination information and support. Daily responsibilities include responding to client inquiries, offering travel guidance, and resolving booking-related issues. Staying informed on travel trends and best practices is essential to delivering exceptional service. Key Responsibilities Consult with Clients: Understand client preferences, needs, and budgets to provide customized travel recommendations. Plan & Book Travel: Arrange flights, accommodations, transportation, excursions, and other travel services with accuracy and attention to detail. Provide Expert Recommendations: Stay current on travel trends and destinations to deliver knowledgeable guidance on packages, activities, and experiences. Customer Support: Deliver outstanding service before, during, and after trips, resolving questions or concerns promptly. Build Relationships: Foster long-term client connections through dependable support and exceptional follow-through. Stay Organized: Manage multiple bookings at once, ensuring all travel details and communications are accurately maintained in the CRM. Handle Changes & Cancellations: Coordinate itinerary updates, including rebookings, cancellations, and adjustments when needed. Qualifications Experience in customer service and handling client inquiries Strong travel planning and itinerary management skills Knowledge of destinations and travel trends Problem-solving ability for troubleshooting booking issues Ability to work independently in a remote environment Familiarity with booking systems or travel software is a plus Preferred Skills Previous experience in customer support or client-facing roles Understanding of travel insurance and related services Knowledge of international travel requirements (visas, passports, vaccinations) Training and certification will be provided Why Join Us? Work from Anywhere: Fully remote role no commute required Flexible Schedule: Create a work routine that suits your lifestyle Supportive Team: Collaborate with a friendly and encouraging group Professional Development: Access training and growth opportunities How to Apply Submit your resume showcasing your travel background and/or customer service experience. We look forward to hearing how you can help our clients explore the world #J-18808-Ljbffr
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