Manager, Client Experience

Job Description

Job Description

At Monigle, we humanize brands to move people. As one of the largest independent brand experience companies in the country, we solve problems by putting people at the center and creating memorable moments that drive human and business impact.

Our business model starts and ends with employee happiness. Fueled by diverse passions, unique personalities, and the hunger for the most complex challenges, Monigle people unleash a culture that creates the best possible brand experiences for the world and the most fulfilling team experiences for each other. It is this special culture that unites our talented team around a shared purpose: making the world more human.

Don’t just take our word for it. Here is some data from our recent employee experience study, which we use to measure culture and engagement twice each year:

• 94% would recommend Monigle as a great place to work
• 93% are proud to work for Monigle
• 92% believe Monigle values inclusivity
• 92% feel respected at Monigle
• 90% believe Monigle values diversity

It is an exciting time at Monigle as we continue to create the happiest, most inspiring, and truly impactful company in the industry. We hope you will choose to be a part of it.

We are currently looking for a Manager of Client Experience. In this role, you can expect to:

• Project orchestration: Work closely with team members across the agency to guide client projects from inception to completion, ensuring deliverables are on time, on budget and meet client’s goals
• Relationship management: Act as a liaison between client and team, ensuring stakeholders feel heard and have clear expectations about what’s coming and their role in next steps
• Process excellence: Own and manage the project workflow for assigned client projects, proactively maintaining status information, next steps, actions, responsibilities, blockers, recaps and follow-ups
• Operational accountability: Manage all financials related to assigned clients, including billing, forecasting, tracking budgets and scoping
• Creative thinking: Approach each task with a solutions-orientation. In appropriate situations, help identify creative ways to flex and adapt the process or our approach to a client challenge to best meet their organizational culture and needs
• Deliverable contribution: Contribute to the content and direction of client work, helping to build upon ideas and direction regardless of the task or assignment

Our ideal candidate:

• Has 3-6 years of experience in account management, project management, and/or strategy, preferably in an advertising firm/agency

• Wants to work in a complex, cross-functional and collaborative ecosystem

• Loves to dive in to create structure and definition for new and emerging workflows

• Has excellent attention to detail, across a variety of projects and timelines

• Is a problem-solver, proactive, forward-thinking and resourceful

• Is adaptable, has a can-do attitude and is quick to take ownership

• Thrives in a fun, fast-paced, get shit done culture

• Has excellent communication skills, both written and verbal

Salary range: $66,000 - $77,000

At Monigle, we humanize brands to move people. As one of the largest independent brand experience companies in the country, we solve problems by putting people at the center and creating memorable moments that drive human and business impact.

Our business model starts and ends with employee happiness. Fueled by diverse passions, unique personalities, and the hunger for the most complex challenges, Monigle people unleash a culture that creates the best possible brand experiences for the world and the most fulfilling team experiences for each other. It is this special culture that unites our talented team around a shared purpose: making the world more human.

Don’t just take our word for it. Here is some data from our recent employee experience study, which we use to measure culture and engagement twice each year:

• 94% would recommend Monigle as a great place to work

• 93% are proud to work for Monigle

• 92% believe Monigle values inclusivity

• 92% feel respected at Monigle

• 90% believe Monigle values diversity

It is an exciting time at Monigle as we continue to create the happiest, most inspiring, and truly impactful company in the industry. We hope you will choose to be a part of it.

• Final salary will be determined based on seniority, merit, geographic location, education, training and experience – reach out to us to learn more.

Application deadline: 8/31/2026