Software Engineer

Software Engineer

The Software Engineer is a role on the IT Client Experience team focused on helping build, support, and improve ACI's digital client-facing platforms and experiences, including public websites, authenticated web experiences, mobile capabilities, and related Sales and Marketing technology integrations.

The primary responsibility of this role is to learn and contribute across day-to-day engineering and production support activities, including troubleshooting issues, validating releases, making code changes, improving support documentation, and partnering with senior engineers to keep digital experiences reliable, secure, accessible, and easy to use.

This position is well suited for an engineer early in their career who is eager to grow skills in modern web development, cloud-native platforms, integrations, observability, and production support while learning how technology enables client, advisor, sales, and marketing experiences.

This role reports to the IT Manager – Software Engineering.

This hybrid position will be based out of our Kansas City, Missouri office.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without visa sponsorship, now or in the future.

Digital Experience Engineering & Production Support

• Support ACI's client-facing digital platforms by helping troubleshoot production issues, service requests, defects, and operational questions.
• Assist with triage by gathering details, recreating issues, reviewing logs or monitoring data, and coordinating with the appropriate engineers, product owners, vendors, or support partners.
• Help validate releases, hotfixes, content changes, and configuration updates to ensure web and mobile experiences are ready for production use.
• Provide clear status updates during support issues and contribute to post-incident notes, follow-ups, and documentation.
• Maintain and improve runbooks, troubleshooting guides, support documentation, and standard operating procedures for owned applications and integrations.

Web, Mobile & Platform Reliability

• Monitor application behavior, alerts, recurring issues, and client experience impacts across supported web, mobile, and marketing technology platforms.
• Assist with root-cause analysis and help implement fixes that reduce repeat issues and improve reliability, performance, accessibility, and supportability.
• Learn how front-end applications, APIs, content platforms, analytics, authentication, and third-party services work together to deliver end-to-end digital experiences.
• Support operational readiness by reviewing changes, checking deployment results, and confirming that monitoring and documentation are in place.

Software Engineering & Technical Growth

• Develop and maintain small enhancements, bug fixes, automated tests, and configuration updates for supported digital platforms.
• Participate in code reviews, testing, deployment activities, and technical discussions with guidance from senior engineers.
• Build familiarity with modern web development practices, including JavaScript/TypeScript, component-based UI development, APIs, CI/CD, cloud hosting, and observability.
• Learn and apply team standards for secure coding, accessibility, performance, maintainability, and production readiness.
• Use AI-assisted engineering tools responsibly to improve productivity while following team review, testing, and governance expectations.

Team Collaboration

• Work closely with product owners, engineers, QA, UX, Marketing, Sales, operations, and support partners to understand priorities and deliver reliable digital solutions.
• Ask questions, seek feedback, and actively learn from teammates while building ownership of assigned work.
• Contribute to team rituals such as stand-ups, backlog refinement, planning sessions, demos, and retrospectives.
• Communicate clearly with both technical and non-technical partners, especially when explaining issue status, risks, or next steps.

What You Bring to the Team (Required)

• Bachelor's degree in computer science, management information systems, finance, business, or an equivalent combination of education and work experience.
• Professional software development, technical support, internship, co-op, or related technology experience.
• Experience using AI-assisted software engineering tools (e.g., GitHub Copilot, ChatGPT, Claude, Gemini, or similar) to support software development activities such as coding, debugging, testing, documentation, code review, and problem solving, with the ability to evaluate and validate AI-generated outputs
• Foundational understanding of software engineering concepts, problem solving, debugging, and application support.
• Interest in learning modern web technologies, APIs, cloud platforms, production operations, and digital client experience systems.
• Ability to communicate clearly, ask good questions, document findings, and follow established processes.
• Willingness to support production systems and occasionally respond to urgent issues or release-related needs.
• Demonstrates the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven.

Additional Assets (Preferred)

• Exposure to front-end or full-stack development using technologies such as JavaScript, TypeScript, React, Node.js, Svelte/SvelteKit, HTML, CSS, or related frameworks.
• 2+ years of software development experience
• Familiarity with APIs, integrations, authentication, content management systems, analytics tools, or SaaS platforms.
• Internship, co-op, academic, or early career experience supporting websites, mobile applications, digital platforms, or enterprise applications.
• Exposure to Agile or product-oriented delivery models, including work in cross-functional pods or scrum teams.
• Curiosity about digital client experiences, accessibility, observability, monitoring, reliability, and continuous improvement.

The above statements are not intended to be a complete list of all responsibilities, duties, and skills required.

What We Offer

• Competitive compensation package with bonus plan
• Generous PTO and competitive benefits
• 401k with 5% company match plus annual performance-based discretionary contribution
• Tuition reimbursement, formal mentorship program, live and online learning

Learn more about our benefits and perks.

Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.

American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to View email address on click.appcast.io. All requests for accommodation will be addressed as confidentially as practicable.

American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.