Associate Field Service Engineer

Job Description Associate Field Service Engineer Position ID: #831 What You’ll Do The Associate Field Service Engineer will provide FANUC America Corporation customers with onsite repair, troubleshooting, programming, or maintenance services for FANUC robots and related system equipment on an emergency or unscheduled basis. The Associate Field Service Engineer must be able to travel to a customer site at a moment’s notice and remain onsite for the duration required to perform troubleshooting and repair functions. Assignments may involve long hours, nights, weekends, and holiday work. This position requires complying with FAC and customer schedules, work rules, and conduct standards. The ideal candidate is customer‑focused, a problem‑solver with a “service first” mindset and experience with FANUC technology. How It’s Done Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline Troubleshoot, repair, and maintain robot mechanical units, controllers, and electrical control devices Document robot and related equipment performance, failure modes, and reporting results for troubleshooting, repair, and restart of the system Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability Complete customer calls to understand the required parts and software needed for the visit Complete a Field Service Report after each customer call that describes the problem, corrective action, and details the labor, material, and travel expense costs for customer and FAC processing Maintain a service tool kit and documentation to facilitate rapid customer response Participate in the on‑call rotation for after‑hours service support Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections Communicate frequently with involved FAC employees and customer employees to ensure expectations are met Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty Provide telephone‑based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as‑needed basis Travel to customer sites as required (approximately 80%) What You Need High school diploma or GED with experience in robot repair Experience or education in a related environment with robotics integration, installation, or service repairs Experience or education with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation Familiarity with standard machining practices, tooling, fixtures, and gauges Ability to read and interpret PLC ladder logic Valid driver’s license and willingness to drive throughout the organization’s service area What Would Be Even Better Associate’s or Bachelor’s degree or equivalent technical education; or equivalent relevant experience Customer‑focused with strong communication and presentation skills Ability to analyze customer issues and find resolutions quickly Previous experience with FANUC robots, controllers, and equipment Knowledge of older platforms or FANUC CNC controls is a plus Ability to work safely and effectively within OSHA laws Ability to work at customer sites with little direct supervision It’s Your Move At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we’re excited to invite talented individuals like you to explore what’s possible with us. Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics. Compensation and Benefits The pay range for this position is $51,917 - $83,283 per year. Benefits include medical insurance, 401(k) savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. Additional benefit information can be found on the company website. No sponsorship will be provided for this position. Equal Opportunity Employer, including disabled and veterans FANUC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr RadNet, Inc.