Healthcare Consulting Manager - Patient Experience

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.Join our team as the expert you are now and create your future.At Huron, Managers are pivotal in driving success by leveraging their expertise to manage projects and lead teams. They forge lasting client partnerships, collaborating to solve business challenges and align results with client goals. Managers mentor junior staff, fostering a culture of respect, unity, and personal achievement.Specializing in areas of expertise while gaining broad exposure, Managers benefit from career growth opportunities and personalized professional development. Every colleague's growth contributes to the organization's success. If you're passionate about leading impactful projects and nurturing talent, Huron offers a rewarding path forward. Create your future at Huron.As the Healthcare Consulting Manager in Patient Experience, you will: Manage complex multi-workstream projects and oversee junior team membersAnalyze data to implement performance improvement and organizational changeCollaborate with team members and clients to align with business objectivesCommunicate effectively with project teams and stakeholdersLead and develop team members through training, supervision, and feedbackRequirements: Bachelor’s degree required6 + years of healthcare consulting, hospital operations, or performance improvement experience, including leadership of process redesign, change management, operational transformation, and cross-functional improvement initiatives.Demonstrated experience leading complex healthcare consulting engagements and implementation efforts focused on patient experience.Strong understanding of patient experience measurement methodologies (including CAHPS), patient experience analytics, and key drivers of consumer experience across inpatient, emergency department, medical group, support services, and payer settings.Demonstrated knowledge of complex healthcare delivery systems and key performance improvement opportunities, including access, throughput, care progression, care coordination, quality and safety, reduction in length of stay, and reducing readmissions.Proven ability to lead, coach, and develop individuals and teams, and independently facilitate training and educational programs for clinical and non-clinical leaders in one-on-one, small group, and large group settings.The ability to travel based on client, enterprise, or project needs is an essential function of this role. While travel requirements may vary based on business need, the current average travel in the Healthcare practice is less than 50%, annually.Proficiency in Microsoft Office (Word, PowerPoint, Excel)US Work Authorization requiredPreferences: Experience in a matrixed organization or cross-functional team environment #LI-CM1 ​#LI-RemoteThe estimated base salary range for this job is $145,000 - $185,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $166,750 - $231,250. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.Position LevelManagerCountryUnited States of AmericaSummaryLocation: Chicago - 550 Van BurenType: Full time