CUSTOMER SERVICE REPRESENTATIVE

Serve as the first point of contact for all visitors and callers, providing accurate information and excellent customer service. Greet and monitor persons entering the facility. Maintain the first-floor appearance and stocking supplies. Answer, screen, and route calls on a switchboard; respond to inquiries and complaints professionally. Maintain up-to-date knowledge of city departments, services, and locations to direct customers accordingly. Perform general clerical tasks, including data entry, filing, preparing notices, processing forms, and creating documents. Assist with board and commission support, including recruiting, orientation, meeting notices, and appreciation event coordination. Manage incoming and outgoing mail, courier deliveries, and supply orders for multiple departments. Update and post public notices, meeting documents, and digital content on city platforms. Maintain room reservation calendar and submit work orders for meeting setups. Support secretary staff through ...Customer Service Representative, Customer Service, Representative, Retail, Staffing