Customer Service Representative

Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffHealth Insurance BenefitsCareer Growth OpportunitiesJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.ResponsibilitiesReceive a high volume of inbound calls and emailsIdentify the reason for the customer’s call, collect relevant information, and provide solutionsRefer to premade scripts for a variety of customer service topicsUse best practices in customer service techniques to develop rapport and build relationships with customersDocument all customer interactionsMeet personal and team quotasAttend trainings to maintain up-to-date skills and knowledgeQualificationsHigh school diploma/GEDPrevious experience as a Customer Service Representative or in a similar role is preferredComfortable using computers and customer management softwareExcellent phone and verbal communication skillsUnderstanding of active listening techniquesAbility to work well under pressureHighly organized with the ability to prioritize projects and manage time effectively The Body Works of Virginia