Counter Sales

About Munchs Supply Munchs Supply was founded in 1956 by Willard Munch who wanted to develop a local source of electrical supplies for area contractors. Today the company focuses exclusively on supplying heating cooling and plumbing industry contractors with quality products serving professionals in Illinois Indiana and Michigan. For more than 65 years Munchs Supply has operated with a commitment to service as a leading distributor for trusted brands such as American Standard Trane Mitsubishi and Rheem. For more information visit .

The Counter Sales role delivers exceptional customer service through in-person phone and digital channels while supporting branch operations through order fulfillment merchandising and will-call assistance. This position also handles product inquiries returns and inventory management using company systems and tools.

Job Duties & Responsibilities

• Provides exceptional customer service through timely professional communication and resolution of inquiries.

• Manages pricing product availability and order status via phone email fax and in-person interactions.

• Processes orders coordinates deliveries and ensures accurate and timely fulfillment.

• Maintains strong solutions-oriented relationships with customers vendors and internal teams.

• Completes all required training and applies knowledge effectively across branch operations.

• Performs general warehouse duties while maintaining a clean safe and organized environment.

• Uses appropriate PPE and conducts routine safety checks on equipment.

• Communicates task status and updates with management throughout the workday.

• Monitors and responds promptly to customer queues to ensure efficient service.

• Sorts stocks and labels products accurately per established procedures.

• Inspects returned and damaged goods for accuracy and condition.

• Applies basic product knowledge to assist customers and support sales.

• Sets up and maintains merchandise displays in line with company standards.

• Adheres to inventory procedures for accurate tracking and reporting.

• Verifies shipments and promptly reports discrepancies or errors.

• Maintains proficiency in company systems for tasks such as data entry messaging documentation and queue updates.

• Performs additional duties and responsibilities as assigned to support evolving organizational needs.

Qualifications

• High school diploma or GED equivalent.

• Minimum 3 years of customer service experience.

• Proficient in MS Office (Word Excel PowerPoint Outlook).

• Strong aptitude for numerical analysis and mathematical operations.

• Skilled in office technology including computers scanners phones and virtual meeting tools.

Physical Demands & Work Environment

This position may require over 40 hours per week and includes regular physical activity such as:

• Lifting 2550 lbs for up to 5 hours per day.

• Operating forklifts and material handling equipment for up to 6 hours daily.

• Frequent bending squatting kneeling reaching and twisting.

• Prolonged use of hands arms and feet.

• Periods of sitting standing and walking throughout the shift.

What We Offer :
We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical dental vision and prescription coverage effective immediately

• 401(k) plan with company contributions

• Life insurance and short- and long-term disability coverage

• HSA/FSA options and an Employee Assistance Program (EAP)

• Paid time off including vacation holidays and personal days

• Weekly pay employee discounts and more

Equal Employment Opportunity & Pre-Employment Requirements

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex age race color creed religion national origin citizenship or immigration status sexual orientation gender identity or expression disability genetic information marital status veteran or military status or any other status protected by applicable federal state or local law.

We are committed to providing reasonableaccommodationsfor qualified individuals with disabilities and to applicants withsincerely heldreligious beliefsin accordance withapplicable law. To request a reasonable accommodation pleasecontact

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screeningspermittedby law for the position. For roles that require operation of a company vehicle a Motor Vehicle Record (MVR) check may also be conducted todetermineinsurability. This employerparticipatesin E-Verify to confirm employment eligibility in the United States.