Audio Visual Technician

Are you the person everyone calls when technology problems need a real solution? Our client is seeking a Lead Service Technician to troubleshoot, optimize, and support advanced residential and commercial technology systems while delivering an exceptional customer experience. This is a high-impact role where your expertise helps keep homes and businesses connected, secure, and operating at their best. C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future. Benefits & Extras: Company-provided service van with take-home privileges One month of paid time off annually Company-sponsored health insurance Paid training and certification opportunities Access to company-provided tools, equipment, and technology Leadership-focused role with autonomy and influence Compensation: $35-$45 per hour based on experience and qualifications What You’ll Be Doing: Troubleshoot and resolve audio/video, networking, automation, security, and smart technology issues Manage 1-5 service calls daily throughout the Birmingham area Perform onsite and remote diagnostics to identify root causes Lead service calls and provide guidance to junior technicians Deliver exceptional customer service and technical support Recommend system improvements and preventative maintenance solutions Maintain accurate service documentation and project updates What You’ll Need to be Considered: Ability to independently manage service calls and troubleshoot complex technology systems Strong customer-facing communication and relationship-building skills Experience with AV integration, automation, networking, security, or related technologies Ability to read schematics, floor plans, and technical documentation Strong organizational skills with the ability to manage multiple service requests Valid driver’s license with a clean driving record #J-18808-Ljbffr