Customer Support Specialist

Customer Support Specialist III - Ventrac Sponsorship: Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future. Who Are We? Ventrac, located in Orrville, Ohio, is a division of The Toro Company. Ventrac is a premier innovator of equipment for turf and landscape grounds management, sidewalk snow removal, and specialty grounds care maintenance. Built for performance with quality to last, Ventrac equipment is ideal for golf course turf management, sports fields, collegiate campuses, residential and commercial property maintenance, and public green spaces. With that foundation in mind, we're excited to introduce an opportunity to join our team as a Customer Support Specialist. The Customer Support Specialist is responsible for contributing to the order services department with project facilitation, account management, phone & email inquiries, and order processing. This colleague will collaborate across multiple functions, managing diverse responsibilities and tasks while playing a key role in the implementation and success of our new ecommerce platform. What Will You Do? Serve as the primary administrator of the ecommerce platform, maintaining product content, promotions, and customer experience improvements. Coordinate end-to-end order management, including web order processing, picklist creation, shipment scheduling, invoicing, fulfillment tracking and returns/shipment claims. Partner with manufacturing, logistics, and warehouse teams to ensure inventory accuracy, lead times, and operational readiness for order fulfillment. Respond to customer phone and email inquiries regarding parts specifications, availability, and general product information, delivering exceptional service through a positive, relationship-focused approach. Deliver comprehensive customer support by troubleshooting technical issues, managing credit card payment concerns, and coordinating shipment processing to ensure seamless order fulfillment. Collaborate with the Information Technology (IT) team on website enhancements, bug resolution, and system performance issues. Identify new online growth opportunities, marketplace expansion, customer segments, and digital sales channels. Facilitate digital pricing strategies in collaboration with sales and finance teams. Create and monitor metrics relating to order accuracy, on-time delivery, and customer satisfaction. What Do You Need? Minimum Qualifications High school diploma, or GED equivalent required. 2+ years experience in customer service, preferably in a manufacturing setting. Successfully demonstrate strong written and verbal communication skills, including phone communication skills. Professional interpersonal skills utilizing patience and empathy while assisting customers with inquiries and technical assistance. Exhibit initiative and be a team player who supports company objectives and culture. Ability to read, understand and interpret mechanical and operational information correctly. Self-motivated individual who understands the importance of creating and maintaining a positive, memorable customer experience. Knowledgeable with Microsoft Suite, SAP Preferred Qualifications Bachelor’s degree in business, marketing, supply chain Advanced product knowledge with tractor equipment, accessories, and components 1+ years of shipping experience 1-3 years of applicable work experience What Can We Give You? Benefits At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits -The Toro company offers employees a variety of perks, including: Dress for your day - We know you're more productive when you're comfortable, which is why employees are encouraged to take advantage of our casual, office-plant blended environment. Location – Located in the heart of Orrville, a small town with a busy manufacturing industry, we have a family-like work atmosphere. We are around 10 minutes from U.S. Route 30 and Route 585 for easy travel. Onsite amenities – With two onsite cafes and large break rooms, we have a convenient and comfortable area for breaks and lunches. We have around 350 employees and are always growing. We have newer, high-quality facilities (built from 2014-2018) and an exceptionally clean manufacturing work environment. Wellness - In addition to physical wellbeing, The Toro Company offers a variety of mental health, financial health, and other types of resources to every full-time employee. Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community. Growth Opportunities – TTC prides itself on giving our employees the chance to grow their careers. Tuition reimbursement, opportunities to move into new areas of interest, and promotion opportunities are a few examples. Competitive Salary – A reasonable estimate of the annual pay range is between $65,000-$70,000 year. Salary will be determined by experience and qualifications. You may be eligible to participate in an incentive program, which rewards employees based on individual and organizational performance. Eligibility and award amounts are determined by company policy and performance metrics. If you need to, you can access your pay early with the daily pay app. At The Toro Company, we are committed to fostering a secure and trustworthy recruitment experience for our applicants. Recruitment fraud is a growing concern for job seekers, so please be aware that throughout our recruitment process, you’ll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities. The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non‑merit factors. We are committed to creating a welcoming environment for all employees. #J-18808-Ljbffr