FinTech Customer Support Lead: Scale & Strategy

Ficus is building modern payout infrastructure for life insurance carriers and is hiring a Customer Support Lead to build the function from the ground up. You will help customers access value through phone, text, email, messaging, and chat, while delivering compliant, high-quality service in a highly regulated industry. The role is hands-on and player-coach, requiring collaboration, operational excellence, and the drive to scale a startup’s support function in a regulated fintech environment. #J-18808-Ljbffr Ficus Platforms