Field Service Technician (Power Tools) - Chicago, IL / Milwaukee, WI

What You Will Do Travel between hospitals based on assignment of service requests. Troubleshoot and resolve customer and product issues. Build positive relationships with Stryker customers, peers, and internal partners. Document service results in order to maintain accurate quality records. Maintain strong relationships with customers, sales representatives, and other internal partners while solving complex problems in a fast‑paced environment. Who We Want Self‑directed initiators who take ownership of their work and need no prompting to drive productivity, change, and outcomes. Collaborative partners who build and leverage cross‑functional relationships to bring together ideas, data, and insights for continuous improvement. Analytical problem solvers who identify root causes, evaluate optimal solutions, and recommend comprehensive solutions to prevent future issues. Goal‑oriented developers who keep the customer and requirements squarely in focus and deliver safe and robust solutions. Meticulous documenters who maintain thorough documentation of reports, metrics, proposals, and presentations. Knowledge & Skill Requirements Openness to work with or around bio‑hazardous materials and wear provided PPE to maintain a safe working environment. Willing to work overtime and overnight, including weekends, per the customer’s specified need. Strong interpersonal and communication skills. Ability to work independently in a fast‑paced, stressful environment. Highly organized and able to prioritize tasks with special attention to detail. Ability to present ideas and results logically. Experience with highly sensitive customer interactions. Self‑motivated, self‑reliant, and able to work with little supervision. Outstanding driving record. Near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. Strong time‑management skills, ability to manage multiple functions and adhere to daily deadlines. Ability to exert up to 75lbs of force occasionally and/or up to 20lbs of force continuously to move objects. Ability to remain standing and/or walking for an extended period. Maintain professional appearance, work ethic, and attitude required by Stryker and our customers. Proficient in Microsoft Office Applications. Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc. Excellent teamwork, coordination and collaboration skills. Qualifications / Work Experience Minimum of 3 years technical service or equivalent experience (preferred). Bio‑medical equipment maintenance, repair and installation experience preferred. Proficient with Microsoft Office and adaptability to learn company software. Ability to explain and generate detailed guidelines and procedures. Adhere to HIPAA and other related patient confidentiality policies and procedures. Valid driver’s license with a good driving record. Education / Special Training Required High School Diploma or GED required. University or formal technical training preferred. What You Will Get Company vehicle for business use. Medical, Dental, Vision, and Prescription Drug Insurance. Tuition reimbursement. Matching 401(k) with opportunity for a discretionary contribution. Paid vacation/sick time. Basic life, AD&D and supplemental life insurance. Short‑term and long‑term disability insurance. Employee Assistance Program. Well‑being program with incentives. Discounted employee stock purchase plan. Pay US$10: $30.82 - $42.63 per hour. Equal Employment Opportunity Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EEO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to compensation information of other employees or applicants as part of their essential job functions cannot disclose pay to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. #J-18808-Ljbffr Stryker Corporation