Sales Support Lead Coordinator

Sales Support Coordinator for wholesale commissary will play a pivotal role in managing and enhancing customer experience, providing essential sales support, and addressing operational needs. This position involves handling customer interactions, resolving issues, and coordinating with various teams, such as the warehouse, to ensure smooth operations and client satisfaction. Working alongside Field Sales Specialist in a specific territory.

COMPENSATION: The hourly rate for this position is $22.00 to $25.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation .

Job Responsibilities

• Data Entry and Order Management: Work closely with inventory teams to communicate on stock levels, backorders, and product availability.Handle andsubmitcustomer purchase orders to ensuretimelypreparation for shipment anddelivery.
• Customer Satisfaction: Monitor and address customerissues and discrepancies, submit form to accounting for processing to address said issues and discrepancies. Improvecustomerservice experience by gathering feedback and implementingestablishedprocesses.
• Call Management: Handle incoming customer calls promptly and professionally,assistingwith inquiries, order placement, and troubleshooting issues. Initiateoutbound calls for follow-up, order confirmation, and issue resolution, ensuring a proactive approach to customer service.
• Prepare and send customer quotes ina timelyandaccuratemanner, ensuring all necessary information is provided for decision making.Collaborate with buyers and inventory teams to research and manage purchase orders, ensuring alignment with customer needs and stock availability.Research andsubmitproduct usage reports as required by customers,maintainingaccuracy and timeliness.
• Operational Coordination: Serve as a liaison between customer and the warehouse, addressing operational issues, order discrepancies, and logistical concerns. Track shipments, update customers on order status, and work with trucking partners to ensuretimelydeliveries.

Qualifications

• Education and Experience: High school diploma or equivalent required; bachelor’s degree preferred. Previousexperience in customer service, sales support, or logistics coordination is advantageous.
• Skills: Strong communication skills, problem-solving abilities, and the ability to multitask and prioritize effectively. Familiarity with CRM systems, ERP software, and basic office applications (MS Office Suite). Experience with order management or warehouse systems is a plus.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity or genetic information, military status, protected veteran status or other characteristics protected by applicable law.