Customer Account Coordinator (Supply Chain)

Position Summary The Customer Account Coordinator supports processes throughout the Sales Operations and other departments as necessary to align functions within SAP, reporting systems, and sales procedures. Each Coordinator works in a 2‑person team and is responsible for a set group of accounts by state. Responsibilities may vary depending on the group assigned. Accounts Account creation, requests submitted via credit applications, spreadsheets, and email. Changes to existing accounts received by email or updated credit applications. Ensure all credit applications are complete; contact customers for additional information. Notify the Customer, Financial Services, and Sales Representative of new/updated account information. Communicate changes that affect order entry, accounts receivable, commission, pricing, or reporting. Enter and maintain E‑Invoicing, Shipment Notification, and Order Confirmation email setup. ABW creation and maintenance. Enter and maintain all pertinent fields within the customer database. Initial account set up and maintenance of EDI, VIPc, MBRx, and other special programs. GPO (Group Purchasing Organization) Identify and verify customer GPO using a Microsoft Access Database. Communicate any changes or additions of a customer’s GPO to the Customer Account Data Specialists. Licensing Enter and maintain customer‑specific licensing and other identifying codes in SAP. Validate licensing via third‑party website; if unavailable, verify directly on the state website or by phone. Track and audit license expiration dates monthly. Evaluate licensing when there is an address or license change. Be available through the phone rotation to search and validate licensing during customer order placement. Communicate verbally, electronically, or by phone any license exceptions or challenges to involved parties. Adjustments Verify the validity of each request received. Manage the complete process for the following types of adjustment transactions: Field Transfers – facilitate product transfer, provide necessary documents, and process transactions in SAP. Returns – communicate return process, send paperwork, process transaction in SAP; assist with standard, Flu, Flu Excise Tax, and recall returns. Credit/Rebills – receive chargeback, discount, and payer issue requests; enter credit and rebills into SAP. General Credits – issue credits in SAP for damaged/disposed offsite, manufacturer product complaint, customer satisfaction, and freight. General Responsibilities Scan documents into SharePoint weekly. Clearly communicate challenges and issues verbally, electronically, or by phone. Continuously develop and maintain company image and philosophy. Strive to improve processes, service quality, and employee relations. Display dedication and achieve assigned goals and objectives. Support team members with questions or assistance. Adhere to company policies, federal and state regulations, and laws. Represent the company professionally. Internalize company purpose and demonstrate loyalty to values. Share enthusiasm and knowledge with others. Work effectively with coworkers, customers, and others; communicate constructively; listen objectively; keep commitments; respect diversity. Comply with injury, illness prevention, and safety policies. Consistent with compliance program policies; report any concerns or violations. Other duties as assigned. Required Education High School diploma or equivalent. Required Knowledge Proficiency in Microsoft Word and Excel. Preferred Knowledge Proficiency in Microsoft Word, Excel, and Access (above basic knowledge preferred). Required Experience Minimum of five (5) years of experience in operations/customer service. Preferred Experience Experience in SAP (ERP System) preferred. Required Skills Strong organizational skills. Detail orientation and proven ability to prioritize work. Effective verbal and written communication skills. Ability to work with limited supervision and as part of a team. Sound decision‑making abilities. Ability to take on new responsibilities and tasks. Ability to solve moderately complex problems. Ability to work independently and make decisions based on guidelines. Physical Requirements Vision, hearing, speech, movements requiring wrists, hands and/or fingers. Must view a computer screen for long periods and sit for extended periods. Must work hours and days required to complete essential functions; occasionally lift up to 20 lbs, kneel, and bend. Working conditions include normal office setting. Mental Demands Learning, thinking, concentration, and the ability to work under pressure, particularly during busy times. Must pay close attention to detail; work as a team member to ensure excellent customer service; interact effectively with coworkers and customers; exercise self‑control, diplomacy, discretion, and appropriate judgment; be proactive in finding solutions. Direct Reports No EEO/AAP Statement FFF Enterprises and Nufactor are an equal‑opportunity employer and prohibit discrimination and harassment based on race, color, religion, national origin, physical or mental disability, gender, age (40 years and over), qualified veteran, and any other characteristic protected by state or federal anti‑discrimination law. The Company prohibits unlawful discrimination based on perception or association with these characteristics. Acknowledgement The above statements describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities, duties, and skills required. The undersigned employee acknowledges receipt of this Job Description, understands the essential functions, responsibilities, and qualifications, and recognizes that these may change as deemed necessary by management. Employee Benefits Include Medical Insurance Dental Insurance Vision Discount Program Vision Insurance Plan Health Savings Account (HSA) Flexible Spending Account (FSA) Dependent Care Flexible Spending Account Employee Assistance Program (EAP) Group Life and AD&D Voluntary Supplemental Life Insurance Plans Short Term Disability Long Term Disability Income Protection 401k Profit Sharing Retirement Plan – Discretionary Match Discretionary Bonus Supplemental Insurance Plans Prepaid Legal/Identity Theft Plan Paid Holidays/Vacation/Sick Days Seven (7) Paid Holidays, Two (2) Week Vacation, Five (5) Sick Days, and One (1) Float Day for CA, NC, and TX. All other states receive One Hundred Twenty (120) Hours of PTO. Tuition Reimbursement Program Notary Services Employee Referral Bonus Vendor Discount Programs Corporate Individual Travel Program Note: We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. Hire may be subject to passing a medical examination, and to skill and agility tests. #J-18808-Ljbffr FFF Enterprises