Collections Specialist

Collections SpecialistThe Business to Business Collections Specialist is responsible for managing accounts receivable, maintaining positive client relationships, and ensuring timely payment of outstanding invoices. This role requires a balance of professionalism, persistence, and customer service, with a focus on resolving payment issues while preserving strong business partnerships.This position is ideal for someone who is detail oriented, confident in communication, and comfortable navigating financial conversations with corporate clients.Salary: $41,600 – $52,000Key ResponsibilitiesManage a portfolio of business accounts and monitor outstanding balancesContact clients regarding past due invoices through phone, email, and written communicationInvestigate and resolve billing discrepancies, short pays, and disputed chargesNegotiate payment arrangements when necessary while adhering to company policiesPrepare aging reports, account summaries, and collection status updates for managementRecommend accounts for escalation, credit hold, or third party collections when appropriateEnsure compliance with company procedures and applicable regulationsBuild and maintain positive, professional relationships with client contactsQualificationsExperience in B2B collections, accounts receivable, or related financial roles preferredStrong communication and negotiation skillsAbility to handle difficult conversations with professionalism and tactHigh attention to detail and strong organizational skillsProficiency with accounting software, ERP systems, and Microsoft OfficeAbility to analyze account data and identify payment trends or issuesPreferred TraitsComfortable balancing firmness with customer serviceProblem solver who can navigate complex billing situationsTeam oriented mindset with a willingness to collaborate across departments