Service Manager

Service Manager

Step into a leadership role where your impact is seen every day. As a Service Manager at RDO Equipment Co., you'll lead and develop a team of Service Technicians, manage schedules and workflows, and partner closely with customers to deliver timely, high-quality service solutions. This position is ideal for someone who enjoys balancing people leadership with operational excellence and customer relationships. If you're ready to grow your career with an organization built on strong values, teamwork, and long-term success, join the RDO team today!

What's In It For You:

• $65,000-$85,000 / year
• 24% bonus potential
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well-being.
• A company that lives by its core values: they're not just words on a wall – they're how we work, grow, and lead.

Why RDO? When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members. Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In San Antonio, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in San Antonio and make your impact today.

What You Will Do:

• Managing work orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and workflow management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team management and development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer service and relationship building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Leadership abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer service skills: You're passionate about delivering top-notch customer experiences.
• Tech-savvy: You're confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required – we'll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation.
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• A tight-knit team: We work hard and play hard here. From an employee of the month parking spot to company celebration events, we like to get together.
• A culture of safety: Two safety meetings per day to discuss topics. Resources available to team members to stay cool – Powerade, Liquid IV, ice cream.
• Community involvement: We take giving back seriously and participate in events like food drives and do an angel tree around the holidays.
• Supportive environment: We value your development and what you bring to the table. Here you'll love our open-door policy and commitment to training and growth.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.