Field Sales Manager

The Field Sales Manager is the subject matter expert for delivering sales delivery of the Empire in-home experience through experience by a designated team of Flooring Consultants. Primarily through consistent, in-field coaching and development. This role is primarily field-based, this role observes in-home sales interactions real-time, provides real-time coaching and models best-in-class selling techniques to drive measurable improvement in customer experience and overall market results. Success is achieved through influence, expertise and coaching.

We offer:

• Paid time off and holiday pay.
• Wellness program.
• Professional development & career advancement opportunities.
• Lots of perks.

Responsibilities

• In-Field Coaching & Development: Spend 50% of the time in the field conducting structured ride-alongs, focused on observation, coaching and skill development to improve customer experience.
  • Observe real-time customer interactions (8-12 ride-alongs weekly) to observe customer interactions, identify opportunities to improve customer experience and support prospecting skills that lead to self-generated appointments.
  • Deliver immediate, actionable coaching to strengthen customer engagement and improve overall in-home experience.
  • Identify individual strengths and skill gaps and translate observations into targeted development plans tied to customer experience outcomes.
  • Reinforce best-practice sales behaviors that improve customer confidence, satisfaction, conversion and consultant earning potential.
• Sales Process Ownership & Expertise: Serve as the market expert on the end-to-end in-home sales experience and the Home Floor Advantage®
  • Establish and reinforce customer demand for consistent Empire brand experiences.
  • Ensure consultants are effectively utilizing Empire offerings, sample boards and technology consistent with the Home Floor Advantage and IHX.
  • Enable Flooring Consultants to independently achieve their full earning potential through improved sales execution and customer experience delivery.
  • Model best-in-class sales behaviors through live demonstrations and assistant selling (ability to conduct live sales appointments monthly to maintain an expert level knowledge of system and processes and obtain licensure to accomplish this is a prerequisite).
• Performance Coaching & Accountability: Translate performance data into actionable coaching priorities for each consultant
  • Facilitate coaching tied directly to observed field behaviors and customer experience outcomes.
  • Partner with consultants to identify opportunities to increase close rates, average ticket and overall productivity.
  • Address sales results real-time and with actionable follow-up by reinforcing expectations of customer experience and KPIs thresholds, while coaching to improved performance.
  • Track and measure coaching effectiveness based on improvement in conversion rates, ticket size and customer satisfaction.
  • Reinforce a performance culture centered on continuous improvement and personal accountability.
• Collaborative and Brand-conscious Decisional Authority
  • Exercise decision authority necessary to enable the growth and development of Flooring Consultants, including real-time coaching, guidance and direction during field-based sales activities.
  • Facilitate appropriate customer-facing decisions when consultants are in the home, consistent with Company policies, approved pricing parameters, sale process expectations and customer experience standards.
• Team Development & Capacity Building: Lead skill-building sessions focused on practical application of sales’ best practices.
• Reinforce learning through field observation, real-world application and follow-up coaching.
• Support onboarding of new Flooring Consultants through immersive field training and guided selling experiences.
• Other duties as assigned.

Qualifications

• Preferred two years sale leadership and coaching experience (preferably in a Shop-At-Home selling environment).
• Bachelor’s Degree preferred or equivalent work experience.
• Demonstrated expertise in consultative or in-home selling processes.
• Strong ability to observe, diagnose and improve sales behaviors.
• Proven capability to coach and influence performance in a field-based environment.
• Reliable transportation and valid driver’s license to support field activities.
• Strong knowledge of Microsoft Office Suite (Word, Excel, Power Point, Access, Outlook).
• Demonstrated ability to self-motivate, lead teams, and succeed in a fast-paced and performance-driven environment.

Why Empire Today?

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture . We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.