PHLEBOTOMY SUPERVISOR

Phlebotomy Supervisor

Job Number: 00139690

Location: John H. Stroger, Jr. Hospital of Cook County

Department: HUB Laboratory

Shift: 9:00AM - 5:00PM

Salary: $77,218 - $83,124 Yearly

Job Summary: The Phlebotomy Supervisor accounts for the overall operations of Phlebotomy Services. Provides technical and administrative supervision and direction to a large, specialized contingent of professional and entry level staff. Participates as necessary in workflow and procedures requiring skills and knowledge in patient satisfaction, patient flow, phlebotomy, and specimen integrity. Assumes primary responsibility for special tasks and projects as assigned. Intervenes on behalf of upper management in a variety of matters as directed. Works proactively with Laboratory Management to maintain operational quality. Oversees planning, operations, and personnel issues, including training and development of staff. Analyzes and recommends changes to budget, cost efficiencies, and equipment purchases.

General Administrative Responsibilities: Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals. Participate in collective bargaining negotiations, caucus discussions and working meetings. Discipline Document, recommend and effectuate discipline at all levels. Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements. Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements. Supervision Direct and effectuate CCH management policies and practices. Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements. Management Contribute to the management of CCH staff and CCH systemic development and success. Discuss and develop CCH system policy and procedure.

Typical Duties: Assures day to day responsibility for overall operations, activities, and staff within Phlebotomy Services. Supervises and directs professional and support staff engaged in the collection of patient specimens. Monitors and regulates workflow to ensure tasks are completed on time. Assists in preparing work schedules to ensure assignments are adequately covered. Maintains and monitors section quality, staff, purchasing, and all aspects of the section operation. Represents the department in disciplinary and grievance matters and at hearings and may otherwise assist in assessing and interpreting employee issues in connection with hospital rules and policies and other labor contract language. Participates in the overall planning, development and implementation of administrative and technical programs and policies covering the Phlebotomy Services. Performs or directs the execution of patient specimen collection. Establishes criteria, formulates standards, assesses program effectiveness, and investigates and analyzes unusual conditions, problems or issues. Resolves critical problems and brings them to the attention of upper management. Recommends personnel actions and staffing which may impact on the department. Exercises sound judgment in carrying out the directives of CCH Laboratory Leadership or designee. Participates in all phlebotomy related matters pertaining to accreditation standards and regulatory guidelines and requirements. Represents the Department at professional seminars or on hospital committees. Performs all administrative and technical responsibilities with high efficiency and integrity. Analyzes and recommends changes to budget, cost efficiencies, equipment purchases, and personnel actions including hires, transfers, and promotions. Performs other duties as assigned.

Additional duties based on division:

HUB Specimen Receiving: Oversees specimen receiving operations and ensures timely delivery of specimens to the laboratory. Develops, implements, and maintains procedures to ensure accurate specimen tracking, receiving, and documentation within applicable computer systems. Maintains oversight of scanners, centrifuges, label printers, workstations, and other equipment necessary to support specimen receiving operations.

Inpatient Phlebotomy: Oversees the inpatient phlebotomy team to ensure adequate staffing, accurate patient identification, proper specimen collection and documentation, and timely delivery of specimens to the laboratory. Maintains internal communication with staff and leadership regarding workflow, equipment, phlebotomy supplies, and operational needs.

Outpatient Phlebotomy: Oversees laboratory patient registration and outpatient phlebotomy operations to ensure adequate staffing, accurate patient identification, proper documentation, specimen collection, and timely delivery of specimens to the laboratory. Monitors workflow, addresses operational delays, and maintains equipment and supplies to support patient throughput.

Minimum Qualifications:

• Phlebotomy Certification through a nationally recognized body (Must provide proof at time of interview)
• A minimum of Five (5) years of phlebotomy experience is required.
• Experience in a lead or supervisory capacity is required.

Preferred Qualifications:

• Associate's degree from an accredited college or university

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge and ability to perform phlebotomy related procedures and handle troubleshooting issues, and provide in-services for staff.
• Thorough and extensive knowledge of professional, safety, governmental and other regulatory requirements applicable to the specimen collected for clinical laboratories.
• Skill in assisting at a highly responsible level with preparation for various regulatory agencies and in meeting prescribed standards associated therewith.
• Thorough knowledge of phlebotomy principles, practices and methodology involved and a mastery of subject matter sufficient to effectively provide testimony or other expert opinion under a variety of circumstances.
• Supervisory skills to support the training and development of staff.
• Demonstrates willingness and ability to write policies and procedures.
• Skill and ability to communicate verbally and in writing with supervisors, medical staff and other personnel within, as well as outside laboratories; ability to discuss in technical terms, new approaches to common needs and interests concerning delivery of services to patients and other departments.
• Ability to supervise and direct professional and support staff engaged in the performance of phlebotomy procedures requiring a thorough and extensive knowledge of policies and procedures.
• Ability to oversee a large or complex team by assuming responsibility for addressing unknown conditions, resolving critical problems, formulating standards and writing procedures for the section.
• Ability to work within broad guidelines requiring independent decision-making, complimented by sound judgment in determining when to bring difficult or unsolvable problems to other senior staff or supervisors as necessary.
• Ability to perform effectively in carrying out duties of a predominantly administrative and supervisory nature on behalf of the Cook County Health and Hospital System Laboratory Director, where applicable, or other senior management. Ability to preside over operations, services, and activities of a critical nature and exercise skill and professional discretion in resolving problems and contingencies which may arise. Ability to intervene as necessary in a variety of matters and take charge as circumstances require.
• Ability to investigate and render opinions in disciplinary matters and represent the Department in disciplinary or grievance hearings.
• Ability to understand and apply hospital policy and contact language as may apply to the laboratory.
• Ability to maintain the confidentiality of patient related materials in compliance with HIPPA requirements.
• Ability to supervise and coordinate laboratory information systems services, or the use of PCs and other devices as needed.

Physical and Environmental Demands: This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

Veteran Preference: When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service. To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list an Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable OR A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
• Veterans must provide original applicable discharge papers or applicable State ID card or driver's license at time of interview.

Benefits Package: Medical, Dental, and Vision Coverage Basic Term Life Insurance Pension Plan Deferred Compensation Program Paid Holidays, Vacation, and Sick Time You may also qualify for the Public Service Loan Forgiveness Program (PSLF) For further information on our excellent benefits package, please click on the following link: