Remote Complaint Investigator - Regulatory & CX Insights

Bakkt LLC is seeking a Complaint Analyst to oversee end-to-end customer complaint management within a growing Neobank. This role involves investigating complaints, identifying root causes, and ensuring compliant customer outcomes while collaborating with cross-functional teams. The ideal candidate will have over 5 years of experience in customer support or operations analysis, preferably within financial services. Strong analytical skills and familiarity with regulatory processes are essential. The position offers a remote work model and is ideally suited for those in the US Eastern Time zone. #J-18808-Ljbffr Bakkt LLC