Banking Services Representative

Function: A Banking Services Representative is 'the face of the bank' and portrays Peoples Trust Company in a professional manner at all times by exhibiting outstanding customer service skills, professional dress, and appropriate written/verbal oral communication.

The position performs both monetary transactions and account servicing functions; including opening new accounts, verifying and processing changes to existing accounts, selling other bank services, answering questions, and resolving related account problems.

Processes all customer transactions in a friendly efficient manner in accordance with bank policies and procedures.

Essential Functions:

• Using teller software, processes customer monetary transactions to include:
• Personal and Business Deposits
• Cashing checks
• Processing loan payments
• Processing the sale of Official Checks
• Redeeming US Savings Bonds
• Preparing CTR'S/Monetary Applications
• Preparing Regulation CC Holds
• Processing Account Transfers
• Processing Canadian Exchanges
• Performs account servicing functions including but not limited to:
• Assisting customers in opening, closing and maintaining consumer and business deposit accounts, safe deposit boxes
• Researching and responding to customer inquiries/complaints
• Ordering checks
• Processing changes of address
• Processing wire transfers
• Online banking setup and password resets
• Processing stop payment orders
• Balancing checking accounts
• Researching and troubleshooting customer transactions and inquiries, including contact with other internal departments as necessary
• Debit Card Servicing to include:
• Printing debit cards
• Answering transactional activity questions
• Closing/hot carding/restricting cards
• Handling card limit increase requests
• Processing travel notification
• Processing disputes
• Performs operational duties as necessary:
• Balances the ATM
• Exhibits sound judgment when conducting teller/supervisor overrides
• May act as vault custodian on a rotating schedule
• Conducts monthly Safe Deposit Box audit and follow up on past due accounts
• Completes input to teller cash transaction logs
• Performs cash-handling duties with efficiency and accuracy. Ensures appropriate procedures are followed and limits are adhered to, and reports exceptions when they occur.
• Possesses comprehensive knowledge of deposit accounts and associated products and services in order to effectively achieve established sales goals. Reviews customer accounts and identifies opportunities for needs-based product and service delivery. Recognizes and acts upon sales opportunities by making appropriate referrals, and participates in ongoing relationship building training.
• Accepts consumer loan applications, reviews them and corresponding documents for completeness. Inputs applications into Consumerbot/DecisionPro and facilitates loan closings. Those with lending authority may actively originate, process and underwrite consumer loans.
• Participates in quarterly customer outreach as assigned by the Branch Management.
• Contributes to monthly branch meetings by presenting training materials as assigned.
• Participates in branch opening and closing procedures, following established security measures. May be a key holder.
• Completes monthly reports.
• Makes appropriate referrals to Community Financial Service Group (CFSG) and BASYS Processing (Merchant Services)
• Answers incoming telephone providing the same level of customer service given to in-person customers.
• Actively participates in Community Events within the service area of the branch.
• Based on knowledge, experience, skill, leadership qualities, and performance, the BSR may be asked to perform additional tasks.
• BSR's may achieve Senior BSR status by passing a written test that encompasses a variety of banking topics. Candidates for this advanced status may also be required to successfully complete the Principles of Banking course. Sr. BSR's would be responsible for running the teller line in the absence of the Branch Supervisor, and will act as a mentor for less experienced branch staff.
• Has the ability to travel to all branch locations to provide coverage - sometimes with short notice; and/or to attend training as necessary.

Marginal Duties:

• May be required to participate in the duties of the On-Call ATM Servicing Team.
• Adheres to the Bank Secrecy Act and all other laws and regulations that pertain to the job function.
• Performs additional duties as requested.

Requirements

Knowledge/Skills/Experience Requirements:

Must possess excellent customer service skills. Must exhibit the desire and ability to learn new concepts. Must be able to multitask, manage stress, and have good verbal and written communication skills. Must have the ability to work well within a team. Must be a user of Peoples Trust Company Online and Mobile Banking.

Physical Demands/Conditions Requirements:

General Office/Bank Environment. Some lifting, bending and standing for long periods of time. Must travel to different branch locations as needed to provide coverage - sometimes with short notice; and/or to attend training as necessary. Saturday hours required on rotation basis.

Equipment Used:

General Office/Bank Equipment.

Salary Description


Paygrade A-$17.31 minimum-$21.63 Midpoint