Experienced Service Advisor - Main Drive - Planet Ford - Spring TX

Job Description

Job Description

PLANET FORD – SPRING

SERVICE ADVISOR

Attention: Experienced Service Advisors…….Planet Ford Spring is NOW Expanding our team!!

Seeking Motivated individuals for High Volume and Record Sales Service Drive!

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a  Service Advisor at the #1 Planet Ford Spring, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused  Service Advisor who will help us redefine the car-buying and service experience. Does this sound like you? Apply now!

Experienced Service Advisor can Earn $60,000-$120,000

What We Offer:

·         Top Pay in the Industry

·         High Volume Service Drive

·         Maintain Your Earned Tenure Benefits

·         New Hire Orientation

·         Help with Relocation Expenses

·         Aggressive Commission & Bonus Plan

·         Fast-Paced Environment

Benefits:

·         401(k) with Matching

·         Paid Training & Professional Development Plans

·         Health, Dental, Vision & Life Insurance

·         Career Growth Opportunities

·         Paid Time-Off

·         Employee Assistance Program

·         Flexible Schedule

·         Employee Discount

·         Family Leave

·         Referral Program

Responsibilities and Qualifications:

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

Must have the ability to communicate effectively, and ensure customers receive consistent, timely and accurate service. Must possess a strong ability to sell. Ability to remain calm and handle stressful situations.  Excellent interpersonal skills which demonstrate a customer service-oriented attitude.   Must be able to work with and assist all types of personalities and constituencies.

Job Duties

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

  Job Requirements

• Must be able to manage in a fast-paced work environment with limited supervision
• Must have great customer service, phone and computer skills Positive, friendly attitude, along with a customer service mentality
• Previous automotive Service Advisor experience heavily preferred
• Must hold a high school diploma or equivalent
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Able to lift up to 50 pounds
• Able to work on your feet for extended periods of time
• All applicants must be able to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license.

Why Planet Ford?Planet Ford offers the advantages that only a #1 volume selling, award winning dealership can. With one of the largest inventories of vehicles in stock to sell, 700+ cars sold and 4,500+ vehicles serviced daily, we are part of one of the largest Texas’ independent, Top 100 auto retailers in the United States. World Class Automotive operates numerous dealerships across Texas - which means there are plenty of opportunities for career growth and development. Our competitive pay and benefits, training opportunities, and recognition programs make Planet Ford an industry leader. To find out more, visit us at: 

APPLY TODAY!  Planet Ford Experinced Service Advisor

Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.