Certified Medical Assistant

Certified Medical Assistant

Heartland Alliance Health Chicago, Illinois, United States

Title: Certified Medical Assistant (In-Person) Shift : FT - 8:30 AM - 5:00 PM Location : Shelters City Wide | Health Centers EW and Broadway

Heartland Alliance Health’s (HAH) mission is to transform healthcare for the most vulnerable – particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses – improving health for all and the well‑being of our community.

This position provides a variety of services integral to the functioning of our shelter outreach programs. The Certified Medical Assistant (CMA) is primarily responsible for supporting clinical providers and community health nurses by facilitating participant flow, assisting with various participant care activities, and performing related administrative and clerical functions. The CMA ensures high‑quality service to participants while respecting and maintaining confidentiality, demonstrating cultural competence, and working within established job parameters. Individual responsibilities and work volume are determined through annual Success Objectives, within the framework outlined belo w.

Essential Duties and Responsibilities:

Participant Flow Management

• Maintains participant flow by escorting participants from the intake area to designated service areas within the shelter.
• Assists in the ongoing management of participant flow by ensuring that rooms are efficiently utilized, minimizing wait time.

Participant Preparation and Documentation

• Prepares participants for their visit, examination procedure, and/or treatment in accordance with established procedures.
• Obtains vital signs as necessary and documents complaints based on information received.
• Prepares appropriate paperwork for procedures, laboratory work, tests, or referrals for provider/Community Health Nurse (CHN) signature and comment.

Assistance with Procedures

• Assists providers and nurses with procedures in accordance with established protocols.
• Assists in urgent and emergency medical situations, including obtaining and operating medical equipment.

Medication Administration

• Administers medication and/or immunizations under the direction of an RN and physician.
• Appropriately documents medication administered.

Communication and Follow‑Up

• Under the direction of a provider or CHN, assists by returning participant telephone calls related to prescription refills, normal laboratory results, referrals, etc.
• Places telephone calls to pharmacies to request prescription refills, as specifically ordered by a provider.

Environmental Maintenance

• Maintains a high-quality participant care environment by cleaning, preparing, and stocking all examination rooms and treatment areas within the shelter.
• Assists in the care, cleaning, sterilization, and maintenance of medical equipment and instruments.

Specimen Collection and Testing

• Assists in the collection, labeling, and processing of specimens.
• Performs phlebotomy and simple laboratory tests as requested.

Compliance and Safety

• Adheres to OSHA and infection control policies and procedures.
• Understands, respects, and demonstrates participant confidentiality in all endeavors.

Health Screenings and Education

• Participates in health screenings, educational programs, and team meetings.
• Provides participant information and instructions, including HIV pre-test counseling and HIV-negative post-test counseling.

Administrative Support

• Performs receptionist, participant service, clerical, and other functions as needed to support the efficient operation of the shelter-based program.

Qualifications:

To perf or m t h i s j ob s u ccessfu lly , a n i ndiv i du al must be able to perform each essential duty sa t i s f actor i ly . T h e requi r e me nts l isted below a re r ep r esentative of t h e kn o wl e dg e , ski ll, a nd/or abi l ity r equ i red . Reasonable acc omm o da t i o ns may be made to e n able i nd ividuals with disabi li t i e s to perform the ese ntial f uncti ons.

• Education and/or Experience: Hig h School Diploma or GED and graduation from an accredited schoo l of me d i c al ass i s t in g
• Certificates , Licenses, Registrations: CPR ce r tifi c ati on and Am er i c an Association of Me d i cal Ass i sta nt s (AAMA) CMA C e rtificati o n - or - Am er i c a n M e dic a l T ec hn olog i sts (AM T ) RMA cert ifi c at i o n. C on s i d era t i on will be given to c a n d i d ates who h ave re g i s tered to take the AAMA or AMT Ce rt i fic ati on ex a m s. Ca n d i d ates m ust take a nd pass t h e ce r tificati on ex a m s dur i ng t h e i r pro bat i on a ry per i od
• Language Requirement: Bi - l i ng ua l i n E ngl i sh a nd Spa ni s h may be r equi r ed

Benefits:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Wellness Programs
• Employee Assistance Program (EAP)
• Tuition Reimbursement and Educational Assistance
• 401(k) Retirement Savings Plan
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Physical Demand

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.
• Specific vision abilities required by this job include close vision and ability to adjust focus

Work Environment:

The work environment characteristics described here are representative of those encountered while performing essential functions at the shelters. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• T h e n o i se l e vel i n the work env i ronme nt is u s u a lly m o de r ate.
• W hi l e perf or m i ng the duties of this posi ti o n , the employee m a y frequently be exposed to ai r - a nd/or b l ood - bo rn e p a t h o g e n s .
• W hi l e perf or m i ng the duties of this posi ti o n , the employee m a y be re qu i red to p e r f orm d ut i es at off-site locat i ons.

Heartl an d Alliance makes all hir i ng and employment decisions , and operates all programs , se rvic es , an d fun ct ions wi t hout regard to race , rece ipt of an order of protect i on , creed, color , age , gender , gender identity , marital or parenta l status , rel i gio n, ances try , national or i g i n , amnesty , physica l or mental disab il it y , protected veterans status , g enetic i nformat i on , sexua l orientation , imm igrant status , political affiliat i on or be l ief , use of FMLA , V E SSA , mi lit ary , and fa mil y military r igh ts , ex-offender status ( d epending on the offense and pos i t ion to be fil le d) , unfavorable militar y d ischa rge , me mbe rsh i p in an o rg an i za tion who se p r im a ry purpose i s the protection of c ivi l r igh ts or i mprovement of l i v in g condi t i ons and hu man re lat i ons , height , we igh t , or H IV i nfection , i n accord with t he organization's AIDS Po li c y Statement of Sep temb er 1987 .