Desktop Support Specialist

Key Responsibilities and Accountabilities Design, engineer, and maintain standardised macOS build and deployment solutions that support secure, reliable, and scalable endpoint delivery across the organisation. Own the end-to-end lifecycle of Mac devices, including provisioning, automated enrolment, configuration, policy enforcement, software deployment, patching, refresh, and retirement processes. Administer and optimise enterprise mobility and device management platforms such as Jamf Pro, Microsoft Intune, Kandji, or equivalent solutions for Apple device management. Develop, test, and maintain macOS packaging, scripting, and automation solutions to improve build consistency, reduce manual intervention, and enhance user experience. Configure and support Apple Business Manager, Automated Device Enrolment, and application distribution models to enable efficient zero-touch deployment. Establish and maintain secure baseline configurations for macOS devices in alignment with organisational security standards, compliance requirements, and operational policies. Plan and execute operating system upgrades, security updates, and application deployment schedules with minimal disruption to business operations. Investigate and resolve complex build, deployment, configuration, and post-deployment issues affecting Mac devices, operating systems, and associated enterprise services. Collaborate with information security teams to implement endpoint hardening, compliance monitoring, certificate-based authentication, and integration with security tooling. Partner with infrastructure, identity, networking, and support teams to ensure Mac endpoints integrate effectively with enterprise services such as Entra ID, VPN, Wi‑Fi, email, productivity suites, and access management platforms. Create and maintain technical standards, deployment procedures, operating documentation, knowledge articles, and support runbooks to ensure service continuity and operational efficiency. Monitor deployment performance, endpoint health, policy compliance, and platform adoption metrics, and recommend improvements based on operational insights and emerging best practices. Contribute to project delivery, platform upgrades, technology evaluations, and continuous improvement initiatives related to end‑user computing and Apple endpoint management. Required Qualifications, Skills, and Experience Proven experience in macOS administration, endpoint engineering, or enterprise device deployment within a corporate or managed services environment. Strong hands‑on experience with Apple device management platforms such as Jamf Pro, Microsoft Intune, Kandji, Workspace ONE, or comparable enterprise mobility solutions. Solid understanding of Apple Business Manager, Automated Device Enrolment, volume purchasing and application distribution models, and modern macOS management practices. Experience creating and maintaining scripts and automation using Bash, Shell, Python, or similar technologies to support deployment and operational efficiency. Practical knowledge of macOS application packaging, software deployment methodologies, patch management, and operating system lifecycle management. Experience integrating Mac devices with identity and access management services such as Microsoft Entra ID, Okta, Active Directory, or other enterprise authentication platforms. Good understanding of endpoint security controls, compliance enforcement, encryption, certificate management, conditional access, and device hardening standards. Demonstrated ability to troubleshoot complex technical issues across endpoint devices, operating systems, configuration policies, and enterprise integrations. #J-18808-Ljbffr SISL Global