Director - Admin

Position Summary

The Director of Administration is a self-motivated and results-driven Director who will implement and manage the organization's business activity. Responsible for planning, coordinating, directing, and managing the weekly and month to date activities. The Director will lead the coordinator(s) by directly managing efficiency and general administration ensuring the business runs smoothly and effectively. Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and may be subject to change.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Communicates the brand vision and puts structures in place that support company goals and objectives while aligning client needs.
• Strategic Planning: Manage and oversee effective engagement, planning and execution of patrol and dedicated operations. Projecting and effectively maintain organizational chart for current and future of team growth. Develops priorities and strategy for future operational growth.
• Financial Acumen: Understands company measurements while developing, managing, and executing the necessary behaviors to drive results. Can effectively manage the delivery of the Signal business model through (KPI) key performance indicators while controlling company resources.
• Team Development: Integrate Core Values through the franchise organization. Develop organized recruiting and onboarding structure. Oversees company Training and Development programs.
• Project Management: Oversees and manages company fleet division including budgeting, routing, maintenance, and acquisitions. Has a full understanding of and maintains compliance and regulatory items? Manages Vendor relationships while continually growing and cultivating new opportunities beneficial for the Franchise. Conducts Client reviews and visits, developing a full understanding of their business needs to develop service and execution plan.

Responsibilities:

• Administrative KPIs responsibility and accountability: Labor Efficiencies (including overtime), employee retention, customer retention, daily sales outstanding, and A.R Over 90 days, gross profit net revenue growth.
• Directly responsible for the training, development, and performance management of Coordinator through the Signal training/onboarding process.
• Conducts daily review of urgent activities from Coordinator and communicates information to Executive Director or Franchise Owner.
• Works to continuously improve the quality of service, administrative efficiency, and processes.
• Monitors company policies and procedures. Issues disciplinary action in accordance with the employee handbook.
• Responsible for fostering a positive working environment through feedback, recognition programs, and performance reviews.
• Responsible for the maintenance and upkeep of all office procedures.
• Develop relationships with office vendors.
• Ensure Payroll Reports are accurate for review by Franchise Owner. Provide payroll department with necessary payroll data to process payroll.
• Oversee billing/collections to ensure they are done in a timely fashion.
• Provide a strategic approach to managing collections.
• Support and communicate Monthly Director Meeting with Coordinators to review monthly scorecard, KPI results and goals, operational priorities, customer review, and internal needs.

Requirements:

• 21 years of age or older
• High school diploma or GED
• Bachelor's degree preferred
• 2+ years or more in Management or a leadership capacity
• Pass background check and drug test
• Must have valid driver's license and a good driving record
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor
• Must be able to move equipment weighing up to 20 pounds

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.