EHR Support Specialist - Healthcare Interoperability

Job Title: Provider EHR Support Specialist – Healthcare Interoperability

Location: Raleigh, North Carolina

Job Type: Contract

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Job Summary

We are seeking an experienced Provider EHR Support Specialist to support healthcare organizations in connecting their Electronic Health Record (EHR) systems to health information exchange platforms.

The ideal candidate will have strong expertise in healthcare interoperability, HL7 messaging, EHR integration, clinical data validation, and healthcare data exchange standards.

The specialist will work closely with healthcare providers, EHR vendors, and technical teams to facilitate system onboarding, troubleshoot data exchange issues, improve clinical data quality, and ensure accurate and standards-compliant clinical information exchange.

This role also involves providing technical assistance, training, and guidance to healthcare organizations to improve interoperability and care coordination.

Key Responsibilities

EHR Integration and Technical Onboarding

• Support healthcare providers with EHR/EMR onboarding and integration with health information exchange platforms.
• Coordinate with EHR vendors and provider IT teams to establish and maintain clinical data exchange interfaces.
• Assess EHR capabilities, interface configurations, and data extraction workflows to identify integration gaps.
• Troubleshoot connectivity, data ingestion, and transformation issues.
• Coordinate technical support tickets and assist with integration implementation activities.

Healthcare Interoperability and Standards

• Apply healthcare interoperability standards, including HL7 v2, C-CDA, CCD, and USCDI.
• Validate clinical messages and documents against applicable interoperability requirements.
• Troubleshoot issues involving message structure, terminology, vocabulary standards, and data transport methods.
• Collaborate with technical teams and vendors to improve clinical data exchange processes.

Clinical Data Quality and Validation

• Review clinical data submissions for accuracy, completeness, consistency, and timeliness.
• Validate HL7 messages, ADT data, CCDs, and other structured clinical information.
• Identify data mapping errors, missing information, formatting issues, and data transformation discrepancies.
• Conduct root-cause analysis and coordinate corrective actions with healthcare providers and EHR vendors.
• Recommend workflow improvements to enhance data quality and interoperability.

Provider Support and Training

• Provide technical assistance and training to healthcare providers on EHR integration and health information exchange services.
• Develop technical documentation, training materials, and implementation guidance.
• Help providers understand clinical data flows, reporting requirements, and interoperability best practices.
• Coordinate with business and provider relations teams to support onboarding, communication, and training activities.

Collaboration and Continuous Improvement

• Collaborate with technical, operational, and business teams on healthcare interoperability initiatives.
• Support improvements to provider onboarding and integration processes.
• Assist with the implementation and enhancement of digital healthcare infrastructure.
• Maintain clear documentation of technical issues, resolutions, and integration activities.

Required Skills and Qualifications

• Hands-on experience with EHR/EMR systems and healthcare IT integration.
• Strong knowledge of HL7 v2 messaging and healthcare interoperability.
• Experience with clinical data exchange and interface troubleshooting.
• Familiarity with C-CDA/CCD and ADT message structures.
• Experience with clinical data validation, mapping, and transformation.
• Knowledge of USCDI and healthcare data exchange standards.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Excellent communication and technical documentation abilities.
• Ability to collaborate effectively with healthcare providers, EHR vendors, and technical teams.
• Experience providing technical support, training, or implementation assistance.

Preferred Qualifications

• Previous experience working with a Health Information Exchange (HIE).
• Experience with healthcare provider onboarding and EHR interface implementation.
• Familiarity with clinical data quality improvement initiatives.
• Experience supporting hospitals, clinics, ambulatory care organizations, or other healthcare providers.
• Knowledge of healthcare terminology standards and clinical information workflows.
• Experience with health information exchange portals and clinical notification services. xhyhwjd

Core Technical Skills

HL7 v2, EHR/EMR Integration, Healthcare Interoperability, Health Information Exchange (HIE), C-CDA, CCD, ADT Messaging, Clinical Data Validation, Data Mapping, Interface Troubleshooting, USCDI, and Healthcare Data Quality.