Assistant Repairs Manager
Uline
Assistant Repairs Manager
Wisconsin Distribution Center
12885 104th Street, Pleasant Prairie, WI 53158
Are you a proven leader who enjoys working with customers and supporting repair operations? Join us as an Assistant Repairs Manager and help lead a high-performing team, supporting customers with product questions and returns. Work hands-on to maintain efficient processes, identify improvement opportunities, and ensure we deliver the exceptional service that Uline is known for.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Hours: Monday - Friday, 8:30 AM to 5 PM.
Position Responsibilities
- Manage a team of Technical Service Representatives, providing regular feedback, guidance and support to help your team succeed.
- Handle escalated customer product concerns and provide technical support through email and on the phone to prevent unnecessary product returns.
- Facilitate trainings on new processes and procedures to increase efficiency and ensure legendary service.
- Support the repair of products returned by customers including packaging tools and equipment.
Minimum Requirements
- High school diploma or equivalent. Bachelor's degree preferred.
- 7+ years of electrical and mechanical experience - with 5+ years of customer support experience.
- Experience in a leadership or supervisory role.
- Strong knowledge of general repairs and maintenance.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- Best-in-class, clean, modern facilities.
- First-class fitness center with complimentary personal trainers.
- Over four miles of beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
EEO/AA Employer/Vet/Disabled
UlineVacancy posted 1 day ago
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