Director, Integrations

Director, Integrations Reports to: Vice President, Integrations. Base location: Phoenix, Arizona; Denver, Colorado; or Grand Junction, Colorado. The position is full‑time, exempt, and may be performed virtually with local residency required. Summary The Director of Integrations provides technical direction and administrative support for the daily operational activities of the Integration team, which includes Technical Integration Solutions Managers and System Integration Engineers. The Director demonstrates strong leadership and communication skills, remains well organized, and works under pressure with professionalism. The role delivers an elevated level of system and staff performance by ensuring team members possess the knowledge and understanding of underlying technologies and standards necessary for effective implementation, deployment, and support of all assigned interoperability activities. The Director ensures that all integration efforts support HIE participant commitments and the organization’s strategic and operational goals, standards, objectives, policies, and procedures. The Director serves as a technical expert for internal and external stakeholders regarding interface and interoperability solutions offered by Contexture. The role also provides backup support during staffing outages and high demand periods and collaborates closely with other Directors and the VP of Integrations. Qualifications To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. Essential Duties And Responsibilities Include The Following Provide positive leadership, daily supervision, and management of a diverse team supporting various interface engines and interfaces. Drive integration approaches, efforts, and decisions to maximize efficiency, supportability, scalability, and security. Coordinate with other Contexture department leads to ensure that all HIE/HIT services are delivered on time, error‑free, and meet organizational and customer service expectations. Effectively manage team staff recruitment, hiring, training, onboarding plans, mentoring, procedures, departmental practices, performance appraisals, disciplinary actions, and staffing recommendations. Demonstrate initiative in developing operational goals, personal goals, and leadership development programs for team members that align with organizational goals and objectives. Serve as a technical expert for internal and external stakeholders regarding Contexture interface and interoperability solutions, HL7 Standards, integration architecture, with the ability to make, stand by, and support decision making. Ensure standards are met and followed for any implementations or deployments when applicable. Focus on continual service improvement efforts and promote efficiency in the Integration Team’s tools and processes. Maintain interface staff assignments and allocations, ensure they are up‑to‑date, equitable, and promote common methodologies, procedures, and best practices across all projects. Develop and implement policies and procedures that foster and sustain best practices for the department and group’s repeatable implementation methodologies. Conduct regular team and individual staff meetings to maintain open communication and share information. Prioritize team goals and tactics ensuring that the activities of the group align with project commitments and customer expectations. Track and monitor key inter‑ and intra‑project variables and distribute key project information to all impacted areas of the organization. Assess and report risks relative to assigned projects, participate in the development and implementation of mitigation plans, and appropriately escalation to the Leadership team. Adhere to change management and promote effective utilization of CM across the team. Serve as primary Service Owner and voting member of the Change Advisory Board. Contribute as a key stakeholder in developing and managing key organizational strategies, policies, and practices. Provide positive leadership through collaboration with staff resources and peers in knowledge sharing, problem solving, and negotiating process changes, priority planning, or resources across teams. Maximize team’s capacity, reduce single points of failure, and expand individuals’ knowledge through cross‑training and developing skillsets within the current team. Assist team members in interpreting scope and evaluating risks for complex projects. Create and manage team goals and performance metrics based on Contexture’s annual goals and KPIs. Require employees to exhibit technical knowledge and effective skill education related to their job. Lead, plan, schedule, estimate, forecast, and direct delivery of all IT deliverables, managing and scheduling tasks of other technical resources. Lead and drive participant commitment and collaboration to meet all HIE interface specification requirements and Gold Standards to mitigate defects in future project phases and post‑production. Effectively self‑manage through difficult and demanding situations with clear and timely decision making and creative problem solving. Provide leadership in developing a repeatable HIE implementation methodology and artifacts for Contexture’s Integration team. Effectively transition between opposing technical discussions. Provide leadership on Contexture application change requests due to vendor and participant needs or upgrades, requiring vendor information system knowledge/experience. Support other organizational leaders in developing strategic business plans, processes, and other necessary project documents to support the successful management of Contexture programs and projects. Maintain, enhance, and broaden knowledge and skills related to integration tools, applications, and industry best practices. Provide training, expertise, and knowledge‑sharing with the technical team when transitioning new products and technologies to the team, from Application Development. Provide first‑hand, expert assistance to the Integration, Application Development, PMO, and Service Desk for technical issues. Must be available for after‑hours work, outside of normally scheduled hours, in response to major incidents or deployment needs. Perform other related duties as assigned. Skills Strong working knowledge with interface engines like Mirth, Nexus, Connexion, or equivalent. Strong knowledge of healthcare clinical code sets such as LOINC, SNOMED, CPT, ICD, etc. Experience utilizing Agile methodologies. Strong knowledge in clinical workflow across healthcare systems. Outstanding professionalism and communication skills, able to communicate with all levels of an organization, including the executive suite. Proven leadership abilities across all levels, including executive suite. Proven leader of high‑performing, dynamic, and diverse teams. Ability to influence and negotiate while being an excellent team player. Thought leader; ability to anticipate architectural and business risks and propose creative solutions. Strong vendor relationship management skills with complex vendors and technologies. Purposeful and motivated to meet and exceed expectations. Passionate about continuous process improvement. Curiosity to understand and leverage new tools and technologies. Able to thrive in a fast‑moving, shifting environment. Ability to lead meetings attended by Leadership, manage expectations, and drive consensus. Functional knowledge of networking and connectivity types (VPN, TCP/IP, SFTP, Web Services, API, HISP, iHE profiles). Knowledge and experience with SQL Server databases; MongoDB and SQL are preferred. Electronic Health Record vendor experience desirable. Proficiency with MS Office suite, MS Visio, MS Project, HL7Spy or other HL7 applications, Notepad++ or other XML applications, and Gliffy. Robust process orientation, problem solving, and troubleshooting skills; strong commitment to quality. Agile, LEAN, or Six Sigma knowledge a plus. Client and team focused. Proven balance of strategic and tactical skills. Proven ability to turn strategy and vision into reality through effective project management, resource management, technical solution definition, and communication. Proven aptitude for seeking creative solutions to multifaceted problems. Ability to establish and meet deadlines in a rapidly changing environment. Ability to provide coaching and mentoring to the team. Ability to work independently as well as effectively in a team environment and maintain strong working relationships. Strong understanding of the team dynamic and the ability to lead groups. Ability to anticipate problems and take decisive action, considering impact on all stakeholders. Ability to prioritize and manage multiple tasks and allocate assigned resources to ensure projects are completed efficiently and effectively. Ability to manage competing priorities in a complex and dynamic environment. Education / Experience Minimum of 10+ years of experience in healthcare systems and technology and multifaceted experience in software systems implementation. 5+ years of technical team management and 6+ years of experience integrating HL7, XML/CDA or other health information messaging systems. Bachelor’s Degree in Computer Science, Information Systems, or another related field, or equivalent of 10+ years IT project management experience in healthcare working with external customers. Work Environment The work environment is moderate in noise level. The position may require occasional availability for after‑hours work, drive to clients and events, and limited travel. The holder of this position is required to comply with all applicable laws, regulations, organizational policies, and compliance expectations regarding handling of sensitive information such as PHI and PII. Physical Demands Frequent communication and information exchange. Regular movement within the office to access equipment and materials. Ability to remain stationary for extended periods (approximately 50% of the time). Continuous use of computers and office equipment (keyboard, monitor, printer). Frequent handling of materials up to 10 lbs; occasional handling up to 30 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description is not intended to be an exhaustive list of all duties, responsibilities, and/or qualifications associated with the job. Benefits Contexture provides a comprehensive benefits package. For details, request a Benefit Summary from the Benefits Department. The organization is an inclusive Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by law or regulation. #J-18808-Ljbffr Contexture