Financial Aid Eligibility Specialist (1919)

Job Details Job Location: 617 - Arena Towers - Houston, TX 77074 Position Type: Full-Time Education Level: Bachelors Deg. or Equivalent Experience Travel Percentage: Minimal Local Travel (up to 10%) Job Category: Administration & Support Services Position Summary The individual in this entry level position provides superior customer service to applicants seeking financial aid assistance for training in a fast paced, multifunctional environment. The Eligibility Specialist will eagerly assist applicants with applications and required documents for financial assistance and other expanded services Workforce Solutions offers. Accurate and expedient data entry into appropriate systems and exceptional and timely communications with internal and external customers will be required. Interactions will be high volume via phone and/or other virtual communication methods. Qualifications High School or GED required; Bachelor’s degree preferred. Three or more years of work experience, preferably in eligibility and/or a customer service environment. Broad base knowledge of Labor Market Information and financial aid for childcare and training programs (or demonstrated ability to learn quickly). Ability to proactively resolve issues and seek answers, actively look for ways to help people, perform under pressure, meet tight deadlines and meet or exceed performance goals. Strong organizational and time management skills with the ability to manage multiple projects. Strong problem-solving skills with the ability to identify and evaluate problems and devise timely and effective solutions. Excellent verbal, written and interpersonal communications skills to effectively interact with a wide-ranging audience in a diverse community. Communicate effectively in writing as appropriate for the needs of the audience. Superior customer service orientation and a commitment #J-18808-Ljbffr Bakerripley