Travel Customer Service Representative

Travel Customer Service RepresentativeColumbus, Ohio, United StatesWe're a remote travel team hiring a Travel Customer Service Representative to support our clients throughout every stage of their travel experience, from initial booking through post-trip follow-up.You'll be the voice of our team, handling inquiries, resolving issues, and making sure every traveler feels informed and taken care of. This is a fully remote position with flexible scheduling and full training provided from day one. Prior travel industry experience is not required.Key ResponsibilitiesRespond to client inquiries via email, phone, and messaging systemsProcess itinerary changes, cancellations, and special travel accommodationsProvide accurate guidance on travel requirements and agency policiesConduct proactive check-ins with clients ahead of travel datesEfficiently manage and resolve customer concerns with professionalismWhat We're Looking ForCustomer-first mindset with strong communication skillsExperience in customer support, hospitality, or tourism preferredReliable, organized, and capable of multitaskingComfortable navigating online systems and digital booking toolsPassionate about travel and delivering excellent serviceTechnical RequirementsLaptop or desktop computer.Reliable broadband internet connection.Smartphone for communication and updates.What We OfferWork-from-home flexibilityFlexible hoursTraining and mentorshipGrowth opportunities within a growing travel companyAccess to industry discounts and travel benefitsPositive and team-oriented cultureOr refer someone