Bartender-Gilley's

Job Summary: It is the primary responsibility of the Gilley’s Bartender to prepare and serve cocktails to servers and / or guests with an excellent & upbeat attitudeEssential Job Functions:Mix and serve beverages to all guests, Gilley Girls, and cocktail servers who have placed ordersEnsure the cleanliness and stock of the bar including clean glasses, plenty of garnishes, and proper utensilsGet proper identification for all patrons appearing less than 30 years oldMake traditional and creative cocktailsMust be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerfulTake and deliver food orders to guests sitting at the barRecord and balance cash receipts and prepare cash transfers to the cageBuilds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them backObserves all activity within assigned area offering assistance to all guestsObserves activity and reports anything that is out of the ordinaryCapable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationshipsEnsures all guests are kept in play by providing friendly and helpful service at all interactionsUtilizes open body language, politely speaks with and assists guests as neededAssists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guestsMaintains monetary and paperwork accuracy and efficiency within department/property standardsAdheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the sameEmpowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.Crosstrain in other F&B areasOther duties as assignedExperience and Qualifications:Must be at least 21 years of age or older and have the ability to obtain and retain KRGC Gaming License.Minimum of one year experience in a high-volume bar/restaurantKnowledge of current ABC lawsMust be competent in using computer programsHigh school diploma or equivalent, requiredOne year of direct customer contact experience, preferredPrevious money handling experience preferredDisplay professionalism; excellent verbal and written communication skillsProfessional appearance as outlined in the Gilley’s Team Member HandbookMust be able to work both independently and as a member of a teamAvailable to work required schedule which may include nights, weekends, holidays, and overtime as neededPHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:Physically mobile with reasonable accommodationsMust be able to respond to visual and audible cuesMust be able to read, write, speak and understand EnglishMust be able to bend, reach, kneel and grip itemsMust be able to lift items weighing up to 50 poundsMust be able to walk and stand for long periods of time (8-12 hours)Have a sense of urgency and keep up with fast paced business practicesOperate in mentally and physically stressful situationsMust be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dustResponsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion. #J-18808-Ljbffr Gilley