Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my State Farm agency in 2018 and currently lead a close-knit team of three. Before becoming an agent, I spent 17 years in supply chain logistics, starting in a warehouse loading trucks and working my way up to Director of Airfreight for North America. Along the way, I held roles in operations, outside sales, sales management, and branch leadership in both Memphis and Dallas, earning Branch of the Year honors at the North American level. That journey shaped how I lead today: I value initiative, accountability, teamwork, and giving people the opportunity to grow and be heard.

I’m a graduate of Ole Miss, and I bring a practical, people-first leadership style into the office. Our culture is supportive, flexible, and collaborative, with a strong belief that the best ideas can come from anyone on the team. We empower our team members, value their input, and create real opportunities for advancement in a great office location where people enjoy coming to work.

For our team, we offer PTO and sick time, license reimbursement, bonus opportunities, a Christmas bonus, and fun traditions like Christmas hams or turkeys. We also celebrate wins together through team lunches, social events, and goal-based celebrations throughout the year. I’m looking for team members who take initiative, bring a positive attitude, are coachable, and thrive in a true team environment. If you’re looking for a place where your ideas matter and your growth is supported, this is a great place to build your career.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Tailor Solbrack - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.